Technical Sales Operations Spec

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world.

Job Description

We are seeking anentry-level Technical Support Specialistto join our team in the fast-paceddigital advertising industry. This is a unique opportunity to work with innovative technologies while supporting clients using ourDemand-Side Platform (DSP), reporting systems, and booking tools. If you're passionate about technology and eager to kickstart your career in digital advertising, this role is perfect for you.

About Us
We are a leading organization in the digital advertising ecosystem, committed to delivering cutting-edge solutions for our clients. Our collaborative and supportive environment encourages professional growth, continuous learning, and the development of technical expertise.

Responsibilities

• Provide technical support: Respond to client inquiries and troubleshoot issues related to our DSP, reporting systems, and booking platforms.
• Resolve technical problems: Collaborate with internal teams to diagnose and resolve system issues, ensuring minimal disruption to clients.
• Deliver excellent customer service: Communicate effectively with clients to address their technical needs and ensure a high level of satisfaction.
• Document solutions: Maintain accurate records of support tickets and resolutions to build a knowledge base.
• Collaborate with teams: Work closely with engineering, product, and account management teams to address complex technical challenges.
• Utilize SQL: Develop or apply SQL knowledge to query databases and assist in troubleshooting reporting issues.
• Participate in on-call rotations: Provide after-hours support as needed to address urgent client needs.

Qualifications

• Any Bachelor’s degree or a related field experience (or equivalent experience).
• Basic SQL knowledge: Ability to write or learn SQL queries for troubleshooting.
• Familiarity with digital advertising technologies: Knowledge of DSPs, booking systems, or reporting platforms is a plus, but willingness to learn is essential.
• Strong problem-solving skills: Ability to identify and resolve technical issues efficiently.
• Excellent communication skills: Ability to explain technical information to non-technical clients clearly.
• Attention to detail: Strong organizational skills for documentation and issue tracking.
• On-call availability: Willingness to participate in after-hours support rotations.

Preferred Qualifications

• Experience in a technical support role, particularly within the digital advertising industry.
• Advanced SQL skills for database troubleshooting.
• Understanding ofprogrammatic advertisingand DSP operations.

What We Offer

• Opportunities forcareer growthand professional development.
• A dynamic and collaborative work environment.
• Flexible working conditions, including rotational shifts, specifically aligned withUS shift hoursto support clients in different time zones.
• Participation in anon-call support rotationto address urgent technical issues after regular business hours.

Important notes for your attention

Applications:

All applicants must apply for Yahoo openings direct with Yahoo.  We do not authorize any external agencies in India to handle candidates’ applications.   No agency nor individual may charge candidates for any efforts they make on an applicant’s behalf in the hiring process.  

Our internal recruiters will reach out to you directly to discuss the next steps if we determine that the role is a good fit for you.  Selected candidates will go through formal interviews and assessments arranged by Yahoo direct.  

Offer Distributions:

Our electronic offer letter and documents will be issued through our system for e-signatures, not via individual emails.

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements. 

If you’re curious about how this factors into this role, please discuss with the recruiter.

Currently work for Yahoo? Please apply on our internal career site.