Location: Bangalore - Indraprastha, IndiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.
Position Overview:
As a Technical Marketing Engineer (TME) for Data Security Products, you will bridge the gap between engineering and customers. Using technical expertise and marketing skills, you will demonstrate the value of our data security solutions. This role involves collaboration with product management, engineering, sales, and marketing teams to enhance product awareness, adoption, and feedback.
Key Responsibilities:
- Craft and present product demonstrations, as well as develop technical presentations, white papers, and videos that showcase product features and use cases.
- Manage the data-sec-engagement Slack channel, answering all in-depth technical inquiries.
- Take charge of system requirements concerning performance, scalability, and latency, and provide the field with system requirement guidelines.
- Lead architectural workshops, provide substantial technical content, and conduct in-depth whiteboard discussions.
- Oversee the Beta program for new FAM and Risk Analytics features, establishing clear technical prerequisites and detailed entry and exit criteria.
- Perform competitive analyses to spotlight our competitive edge and keep related materials up-to-date.
- Conduct detailed technical training sessions for the SEs, PS, and Support teams.
- Interface with customers at visits, trade shows, and conferences, addressing technical questions.
- Execute technical demonstrations for analysts that highlight product capabilities and use cases, emphasizing our comprehensive solutions.
- Demonstrate technical prowess in partnerships by showcasing platform capabilities and integration workflows with tools like Splunk, Bigpanda, ServiceNow.
- Assist engineering with deal blockers by setting up new data source configurations, streamlining the process for engineering to build support.
A Typical Day Might Include:
As a Technical Marketing Engineer for Data Security Products, a typical day involves a variety of tasks that leverage both your technical expertise and marketing skills:
- Start by reviewing and responding to technical questions in the data-sec-engagement Slack channel, providing detailed answers and ensuring that any complex inquiries are resolved.
- Develop and refine product demonstrations, including updating technical presentations, white papers, and videos to accurately reflect product features and use cases.
This may also involve rehearsing for live demos or recording new video content.
- Assess and update system requirement guidelines, focusing on performance, scalability, and latency to ensure they meet the latest product specifications and customer needs.
- Facilitate architectural workshops and whiteboard sessions, delivering in-depth technical content that educates and engages customers or internal teams.
- Manage the Beta program for upcoming features, including defining technical prerequisites, as well as entry and exit criteria, to ensure a smooth testing phase.
- Conduct competitive analyses to identify our product's unique selling points and update marketing collateral accordingly to keep it current and effective.
- Lead technical training sessions for Sales Engineers (SEs), Professional Services (PS), and Support teams to enhance their product knowledge and troubleshooting skills.
- Interact with customers during various touchpoints, such as visits, trade shows, and conferences, to provide expert technical guidance and demonstrate product capabilities.
- Prepare and perform technical demonstrations for analysts and partners, showcasing how our data security solutions work effectively within broader ecosystems like Splunk, Bigpanda, and ServiceNow.
- Collaborate with the engineering team to resolve deal blockers by setting up new data source configurations, thereby enabling engineering to expedite development and support.
Throughout the day, TME will be balancing proactive tasks such as content creation and training with reactive tasks like responding to inquiries and customer needs.