Job Description:
A position of Technical IT Operations Leader has just been opened within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services. Our mission is to deliver and contribute to innovative IT solutions that support their digital transformation and efficient operations in front of our Airlines customers. You will join the Technical data dispatch product in charge of the applications portfolio allowing Airlines customers to their maintenance documentation. Your mission is to lead the team in charge of operational activities with the objectives to secure the run operation in H24 mode with strong collaboration with the infrastructure operation team (monitoring and operation), supporting project deployments and proposing operational improvements. The candidate will have to learn the architecture of Tech Data Dispatch Portfolio and its functional processes, build a local Airbus India team with different skills (IT architects and IT operation specialists), support and organize their ramp up. The candidate will be also in charge of supporting the product strategy to maintain existing applications in Airbus premises to new ones like cloud and to propose operational improvements to better support the activities. You will be operationally attached to the IM India organization supporting the Technical Data Product Service Line (based in Toulouse). Travels to France (Toulouse) are likely to happen for your mission based on project or operational needs. Qualification & Experience: We seek out curious minds. We value attention to details, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn and experiment, willing to share and act as a team player, delivering driven by the business value, establishing innovative ways of working and influencing culture change. Are you ready to share this exciting challenge with us? Must have skills: ● Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 10-12 years of total experience in Information Technology ● Strong experience in project management, team organization ● Capacity to understand technical and operational Systems (Linux servers, Database, monitoring …) in order to take the operational decision ● Good communication, collaborative skills and a team-minded attitude ● Capacity to translate complex technical requests into solutions and assess potential impacts ● Capacity to understand and learn functional technical data dispatch ecosystem ● Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis …) ● Capacity to lead crisis meeting to re-establish a service or an application with all stakeholders inside the organization or outside ● Capacity to manage escalation process in case of crisis situation ● Advanced level of English ● Capacity to be proactive to propose solutions ● Good skills in customer satisfaction ● Quick learner who can learn a new technology/skill/application and convey the same to his team members : mainly be the first point of contact for all requests. Good to have skills: ● Already experienced working in remote with colleagues based in EU is a plus ● Good knowledge or experiences in the following technologies o System : Linux redhat, Windows, Storages o Languages : Java, Batch o Database : Neo4J, ElasticSearch, Oracle ,Postgre o Monitoring : Kibana, Logstash, Splunk o Automation : Jenkins, Artifactory, Ansible, Tower o Cloud & containers : AWS and openshift ● Experiences in test automation and test-driven development methods Responsibilities 1. Lead and organize TechData Dispatch operational team 2. Report to TechData Dispatch product Owner (HO DCTC) on operation team activities 3. Act as a focal point for TechData Dispatch Operation in strong collaboration with operational stakeholders inside TechData PSL or outside : infrastructure team, Monitoring team, L3 development team, Customer support operation and techdata production. 4. Ensure operational activities to secure Techdata production in time and Incident management at the level expected (SLA : 99.5%, Mean Time To Resolve incident < 4.3 days,...) 5. Manage and drive crisis meetings in case of applications outages or service degradation. 6. Establish Operational roadmap to secure operation and projects target 7. Participate to infrastructure H24 monitoring steering committee and alert if needed 8. Organize and support project deployment by validating their planing o technical architecture validated by IT architect, o infrastructure setup by IT operation specialist o Acceptance tests by IT operation specialist o Application deployment in differents environment by IT operation Specialist from move into validation until the move into production 9. Propose operational improvements (technical or organizational) 10. Follow and analyze IM Change board decision to anticipate potential risks or problems This job requires the constant awareness of the compliance risks we face in day-to-day responsibilities. Continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth. The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets. Success Metrics: Success will be measured in a variety of areas, including but not limited to : ● Secure the respect IM Airbus Operational KPI target 99.5% and Mean Time To Resolve incident (< 4.3 days,...) ● Consistently ensure the on-time delivery and quality (first-time-right) of the projects ● Bring innovative cost effective solutions by proposing operational improvements ● Achieve customer satisfaction ● Ability to understand the business potential of applications and provide insight to internal clients ● Ability to handle project requests from technical architecture design, infrastructure setup and tuning, Entry into service preparation and application deployment. ● Ability to maintain good performance of the Airbus India team by ensuring relevant skills to match with team mission. ● Ability to challenge the needs of IT project leaders and provide appropriate solutions in line with Airbus standard and security requirements. ● Be engaged inside PSL techdata success, collaborative and innovative The role will have the following key outputs: ● Ensure that operational activities are at the expected service level : 99.5% of application availability ● Ensure TechData production version management ● Strong link with the Airbus IM organization ● As a self-organized team, strong collaboration with the Airbus Dispatch team based in Toulouse ● Proactive in providing guidance & inputs for the operational roadmap ● Ensure that Incident management and quality processes are well applied
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
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