You are a strategic thinker passionate about driving solutions in Technical Implementations . You have found the right team.
As a Technical Implementations Manager I, you will be responsible for a queue consisting of Integration Testing efforts, monitoring client activity within the Test environment, general client maintenance activity and troubleshooting technical issues. You will perform testing efforts on Chase Merchant Services Proprietary Platforms (Orbital Gateway, Tandem, Stratus, and Commerce) across multiple lines of business. Your role will be responsible for driving timely deliverables and you will be required to effectively manage escalations. You will partner closely with the Payment Network Office, TI Leadership, TI Governance, Business Development and Relationship Managers across the organization as it relates to pre-production activities for new and existing Chase clients preparing to process credit/debit card transactions with major card brands. Your success in this role will directly correlate to accountability, ownership, and client obsession across your assigned segment. The ability to build confidence, influence, and cultivate strong working relationships will be essential to success in your role.
Job Responsibilities:
- Efficient Queue Management: Focus on managing tasks and requests efficiently to ensure timely completion. This involves prioritizing tasks, managing time effectively, and balancing incoming demands.
- Partner with Key Stakeholders: Collaborate with important partners in Business Development and Relationship Management to create and deliver solutions that meet client needs. This requires strong communication and relationship-building skills.
- Participate in Meetings and Training: Engage actively in team meetings and training sessions to stay informed and improve skills relevant to your segment.
- Promote Change and Address Service Gaps: Identify areas where service can be improved and take initiative to implement changes. This involves being proactive in finding solutions and striving to exceed team goals.
- Manage Department Procedures: Help oversee and refine department procedures, processes, and job aids, ensuring they align with Line of Business (LOB) guidelines. Report any gaps or areas for improvement.
- Foster a Collaborative Environment: Encourage a work environment that values collaboration, diversity, and inclusion, ensuring all team members feel valued and supported.
Required qualifications, capabilities and skills
- Minimum of 5 years of work experience is required, with at least 3 years specifically in operations or technology teams within the credit card processing industry. This indicates a need for industry-specific knowledge and experience.
- Knowledge of Connectivity and Protocols: Familiarity with various connectivity types such as MPLS, VPN, Internet, and AWS Cloud, as well as protocols like TCP/IP, S-FTP, and HTTPS, is essential. This suggests a technical role that involves network and data communication.
- Technical Specifications Interpretation: The ability to read and interpret technical specifications, especially as they relate to internal proprietary platforms, is necessary. This requires a strong understanding of technical documentation and systems.
- Attention to Detail and Problem-Solving: A keen eye for detail and strong problem-solving skills are important, along with the ability to identify appropriate frameworks and methodologies to resolve internal business or client issues.
- Communication Skills: Being a confident communicator who can provide clear and concise verbal and written updates to mid and senior-level management is crucial. This highlights the importance of effective communication in the role.
- Ability to Work in a Fast-Paced Environment: The role requires the ability to thrive in a fast-paced, deadline-driven environment, indicating the need for strong time management and adaptability skills.
Preferred qualifications, capabilities and skills:
- Bachelor’s degree strongly preferred. Will consider robust work experience in lieu of.
- Experience in diagnosing complex issues related to applications, data messages, and network connectivity is essential. This suggests a role that involves troubleshooting and resolving technical problems, requiring analytical skills and technical knowledge.
- Point of Sale (POS) Industry Experience is important, with specific knowledge of proprietary systems like Chase Stratus and Tandem being a strong advantage. This indicates a need for familiarity with specific technologies and systems used in payment processing.
- Proven knowledge of the merchant service industry, including understanding of PCI (Payment Card Industry) standards, is required. This involves awareness of compliance, security standards, and industry practices.
- Experience in developing operational controls processes and risk mitigation strategies is necessary. This highlights the importance of ensuring operational efficiency and minimizing risks within the organization.
Please note that this is an evening shift starting at 5:30PM IST
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
