Technical Implementation Manager - Associate

As a Technical Implementations (TI) Manager I, you will be responsible for a queue consisting of Integration Testing efforts, monitoring client activity within the Test environment, general client maintenance activity and troubleshooting technical issues. You will perform testing efforts on Chase Merchant Services Proprietary Platforms (Orbital Gateway, Tandem, Stratus, and Commerce) across multiple lines of business. Your role will be responsible for driving timely deliverables and you will be required to effectively manage escalations. You will partner closely with the Payment Network Office, TI Leadership, TI Governance, Business Development and Relationship Managers across the organization as it relates to pre-production activities for new and existing Chase clients preparing to process credit/debit card transactions with major card brands. Your success in this role will directly correlate to accountability, ownership, and client obsession across your assigned segment. The ability to build confidence, influence, and cultivate strong working relationships will be essential to success in your role.

Job Responsibilities:

• Perform efficient queue management for your assigned segment by showing effective time management and driving your incoming demand.
• Partner with key stakeholders for your assigned segment within Business Development and Relationship Management to deliver solutions for their clients. 
• Participate in recurring team meetings and training within your assigned segment.
• Promote change by identifying and addressing service gaps to improve the overall testing experience and establish a successful track record of surpassing team deliverables.
• Assist in the management of the department procedures, processes, and job aids in conjunction with LOB guidelines by reporting observed gaps.
• Foster a collaborative, diverse and inclusive environment for your assigned segment.

Required Qualifications, Capabilities, and Skills

• Minimum 5+ years work experience with Operations and/or Technology teams working within the Credit Card processing industry.
• Knowledge of Connectivity types (i.e. MPLS, VPN, Internet, AWS Cloud) and protocols (TCP/IP, S-FTP, HTTPS).
• Ability to read and interpret technical specifications as it applies to internal proprietary platforms.
• Attention to detail, adept at problem-solving, and able to identify the appropriate framework and methodology to de-escalate internal business/client issues.
• Confident communicator with ability to provide clear and succinct verbal and written updates to mid/senior level management.
• Ability to work in a fast-paced, deadline driven environment.
• You must have at least a Bachelor’s degree or above
• Experience diagnosing complex issues in applications, data messages, network connectivity.
• Experience in the Point of Sale (POS) industry; Proprietary Chase Stratus and Tandem operating systems/application
• Proven knowledge of the merchant service industry (including PCI), development of operational controls processes, and risk mitigation.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.