Technical Customer Interface Manager (RSC)

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Job Title: Technical Customer Interface Manager Rolling Stock

Job Code:EN-PR-02

Purpose of the job:

• The Technical Customer Interface manager is responsible to make the bridge between the customer, in front office, and the remote development team

  
  

• Its main accountability involves ensuring that the product being developed remotely will fulfill customer and regulatory requirements with respects to the contractual scope (based on “as sold”) and according to the project QCD commitments

  
  

• Acts as front office with customer, thus, by delegation of Chief of Development, as technical authority and accountable of contractual technical requirements and project QCD deliveries

  
  

Reports directly to:

• Hierarchically to Head – Head of Technical Customer Interface (or Project Development Director-India)

  
  

  Functionally to Chief of Development (+ Project Manger)

  
  

Network & Links 

• Customers Technical representatives, Third parties (if any)
• Project or Sub-System Managers; Project X Managers (PrXM),
• Train Performance Manager, Train X Engineers (TxE), PrRAMSM, Site Engineering Planning Manager, Site Engineering Quality Manager, complete engineering project team
• Engineering Metier Leaders
• Leading Unit / Participating Units CoD(s)

Key accountabilities:

• As front office, he/she acts as mediator between the customer and the remote project development team
• Is in interface with customer to,
  • Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule
  • Clarify technical contract requirements (operational, performances, usability, reliability, safety…) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger…) concerns
  • Report what the engineers have determined to be doable within the given constraints (re-use, platform, planning, budget…) and projects QCD decision
  • Follow-up Train level operational effectiveness performances all along project life-cycles
  • Support Chief of development on trade-off and endorse towards the customer decisions
  • Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment.
  • Pay attention to address in anticipation any underlying risks that could jeopardize customer interest
  • Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration
• Is in interface with the remote project development team to
  • Get the right level of expertise to support technical meetings / reviews with customer
  • Coordinate contractual deliverables with respect to commitments
  • Follow-up product developments and monitor train level operational effectiveness performances
  • Close the loop on trade-off conclusion and on related decisions
  • Update the contractual baseline
  • Participate as customer voice to technical risks and opportunities management
• With the metiers
  • Leverage of best practices from metiers to enhance project influency and influence customer on the same

Performance measurements:

• Compliance to contractual requirements
• On time delivery
• Customer satisfaction

Job Specifications

Qualitification : Master's Degree, Desireable: Specialisation in System Engineering

Knowledge & Experience :

• Fluent in customer language
• Customer orientation, building strong and trust relationship
• Ability to foster communications between multiple stakeholders/metiers
• Technical Requirements Management
• Drive for results
• Ability for problem solving and efficient decision-making in complex environment
• Knowledgeable of requirements management, operability and RAMS

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.