Introduction As a Technical Content Professional in IBM, you will be responsible for developing customer documentation and technical content experiences. You will collaborate with a diverse group of developers, designers, and testers in a fast-paced environment with tight deadlines; coordinating your workload with the wider team but working independently. In this role, you will need to quickly gain a sound theoretical and practical understanding of the technical details and produce content that delights our customers. You will also advise the Development and Design Teams on style and language use within the product.
Your Role and Responsibilities
“As a Technical Content Professional, you will:
Design, develop, and publish IBM technical content that is easy to use, easy to understand, and easy to find. This content can take many forms: content embedded in the UI (UX writing), product tours, messages, product documentation, API documentation, multimedia (for example, videos, graphics), Support content, chatbots, training, nurture, and community content.
Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.
Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content.
Work closely with Product Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.
Define documentation plans, audience and purpose, project schedules, and priorities. Work on projects that involve worldwide teams.
Required Technical and Professional Expertise
3+ years of experience creating technical content
Markup languages expert (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen, Visual Studio Code)
Proficient at using technology to create technical content that meets audience requirements
Knowledge of agile and continuous delivery development environment
Success working in a dynamic team-based development environment across multiple geographies
Experience with creating content for software products
Preferred Technical and Professional Expertise
Conversational style writing experience
Usability/user testing
Creating multimedia content, audio and video editing, UML
Understanding of Design Thinking practices
Documenting APIs and SDKs
Artificial Intelligence and Natural Language Processing (NLP) — interest and ability to learn how to infuse AI into our content operations
Writing for globalization and accessibility
Degree in Computer Science, IT, Communications, or related field, or a technical degree
Programming knowledge in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node, C# (.NET Framework/Core), Javascript”
