Meet the Team :
CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The Data Centre Switching team works on complex, substantial issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team-oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
Your Impact:
To provide 3rd level consultation to debug sophisticated & unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers.
Work on complex problems where analysis of situations requires in-depth evaluation of factors.
Provide systems/product training to customers and giving towards building a knowledge base for customer support and internal partners.
Effectively craft and utilize complex lab setups to duplicate and address problems, validate planned changes to software design.
Focal point for high impact, large enterprise account problem resolution related to their Data Centers.
Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
Interacts across Global TAC teams and development teams at peer level.
You will represent Cisco every day in every case, always thinking in the best interest of our customers.
Minimum Qualifications (Provide up to five (5) bullet points
Preferred Qualifications (Provide up to five (5) bullet points:
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!