Technical Analyst, Global Operations Center

Ankura is a team of excellence founded on innovation and growth.

Job Responsibilities:

• Understand routing and switching in a service provider network to include protocols such as VLAN (C-VLAN and S-VLAN), MPLS, E-VPN, ECMP, BGP, SIP, SNMP, and OSPF.
• Manage the Global Operations Center monitoring system (NMS) to include importing new devices and ensuring that alerting is properly managed/responded to.
• Maintain and update documentation by following ITIL change management practices for documentation and tracking purposes.
• Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
• Monitor Ankura Infrastructure via a monitoring platform to verify validity of alerts and accurately identify customer impact.
• Manage Global Operations Center outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
• Perform Global Operations Center maintenance on existing networks to include Method of Procedure (MOP) writing and execution while minimizing end-user impact.
• Perform Global Operations Center troubleshooting to quickly and accurately identify the root cause of a network outage/impairment and work the issue until resolution engaging other teams as needed.

Minimum Qualifications:

• Bachelor’s degree preferred or equivalent work experience.
• 3-5 years’ experience service provider
• Experience configuring and troubleshooting Global Operations Center devices with a command line interface (CLI)
• Experience with Network Monitoring systems.
• Experience with IPv4 or IPv6 networks and IP routing.
• Strong communication and organizational skills.
• Experience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and changes to the network environment.
• Experience interacting with end-users to engage in active troubleshooting.
• Experience interacting with vendors to facilitate repair/replacement/restoral of Global Operations Center hardware.
• Strong computer software skills including MS Office, IP configuration, Putty.
• Eager to learn new technologies.

Requirements:

• Candidate will be expected to work from office 3 days a week
• Candidates from Delhi NCR will be preferred

Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.