Technical Account Manager (Programmatic) - Chennai (EMEA Shift)

Responsibilities
● Proactively monitor campaign performance to ensure the book of business is healthy and has an opportunity to scale.
● Investigate campaign related concerns including Campaign under-deliveries, poor performance, data discrepancies (impression, click, conversion, etc.), issues related to fraud and brand safety, site tag implementation and creative issues, and integrations with various third party systems.
● Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations.
● Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.
● Respond to and/or amplify issues in a timely manner, communicating effectively between our Sales, Product, and Engineering teams, consistently striving for a satisfactory resolution.
● Provide excellent customer support through internal and external client communication channels.
● Develop a deep understanding of Client product offerings and help customers align the right products to achieve their goals.

Ad-Serving & Advertising Platforms

• Ad Servers (e.g., Google Campaign Manager, DV360, The Trade Desk, Xandr, Sizmek)
• Programmatic & RTB platforms
• Integration with third-party advertising systems

Tag Management & Tracking

• Site tag implementation (e.g., Google Tag Manager, Floodlight Tags, Facebook Pixel, Meta Events, Adobe DTM, Tealium)
• Third-party measurement tools for fraud detection, brand safety, and viewability (e.g., MOAT, IAS, DoubleVerify)

Technical Skills & Programming

• JavaScript (JS) & HTML for tag troubleshooting and implementation
• SQL (for querying campaign performance data and troubleshooting issues)
• Excel (Advanced proficiency – pivot tables, VLOOKUP, data analysis, reporting)
• Foundational understanding of data analysis (e.g., Mean, Median)

Analytics & Reporting Tools

• Google Analytics / Adobe Analytics
• SQL-based querying platforms (BigQuery, Snowflake, Looker)

Internal & Cross-Functional Communication Tools

• Jira (for tracking support tickets and triaging issues)
• Slack, Microsoft Teams (for internal collaboration)
• CRM tools (e.g., Salesforce, HubSpot) for tracking accounts

Third-Party Integration & API Experience (Preferred but not explicitly stated)

• Experience troubleshooting API integrations for advertising platforms

Requirements
● 4+ years of experience in online advertising and in a client facing role supporting a technology platform
● Advanced understanding and shown familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms. Similarly, working with languages such as JS / HTML.
● Basic understanding of foundational statistical concepts such as Mean, Median etc.
● Run and Modify SQL to be able to pull the data needed in order to solve problems
● Strong attention to detail, ability to prioritize, communicate effectively and work in a dynamic environment. Ability to work both independently and as part of a team.
● BA/BS degree qualification