You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.
- This position is for India Credit Specialty
- Actioning accounts which need to analyze Financial data and making Business Decision
- Responsible to evaluate CM’s financial data to make a business decision
- Responsible for actioning specialized tasks which includes Credit limit enhancement/restoration/reallocation, Global/Credit limit review, connecting with Card member (Outbound calling) & focusing on timely resolution
- Collaborate with business owners and functional leaders to ensure that the SLAs are met on a strict timeline
- To evaluate American Express Consumer account data to make a business decision as to the risk level of the account pertaining to charge detail, Service Establishment information, and payment detail.
Responsibilities:
- To have meaningful conversation with Card members concerning the Limit related Actioning on the card Account.
- To action Back Office Cases
- Report analysis results and Identify potential process improvement initiatives.
- Strict adherence to compliance and relevant procedures applicable to the market.
- Maintain the Database & Prepare Reports
Minimum Qualifications
- Able to Multitask with Calls & case review
- Thorough review of documents shared by the card member
Past Experience:
- Analytical bend of mind – can analyze financial statements, gauge CAS for transactions
Technical Skills/Capabilities:
- Thorough knowledge of CHC Procedures applicable to Market Serviced
- Excellent written & oral communication skills
- A rating of G3-L3 or higher from the last performance appraisal
- No active level of counseling in the last 30 days
Preferred Qualifications
- Preferred experience in Skip/Specialty/Past Due portfolio, Credit Function.
- Knowledge of Platforms: CSP, CAS, Globestar, CLIC
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
