Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and key Responsibilities: -
Ensure timely completion of all key deliverables as per SLA/ Objectives.
Understand the client queries/requirements and resolve them on priority.
Work towards improvement of the process and providing value-addition to the client through the deliverables.
Assisting in audit support.
Maintain good rapport with the Client at all sites.
Timely communication of any issues to the client manager and to the internal management as well.
Conduct periodic conference calls with the client.
Conduct Monthly Operations Reviews as per the schedule.
Ensure timely completion of Work Reviews and Appraisals of team members.
Identifying training needs of team members and arranging for training.
Active involvement in improving the Quality system for the team.
Strive to develop a good team atmosphere with own team members as well as other teams in the project.
Timely support to the enabling functions.
Any other additional responsibility commensurate with business requirements.
Key Skills and knowledge: -
Very Good communication skills.
Working Knowledge of any Reporting Tool.
Ability to drive continuous improvement.
SLA Deliverables
Complete knowledge of P2P process.
Ability to manage a team of 10-12 members and exposure in handling escalation.
Exposure to AR/Bank Reconciliation.
Working Knowledge of any ERPs like Oracle / SAP / any other.
Working knowledge of MIS Reporting and analysis.
Month End.
Attention to detail.
Excellent analytical skills.
Education qualification: -
B. Com
Disclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Mumbai - Symphony IT Park - Mumbai02
Language Requirements:
Time Type:
Full time
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