About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
ROLE
Incumbent will be responsible for end to end process management & delivery of process of all or a cluster of processes which include:
The incumbent will be accountable for proper change management & process improvement. Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement development plans for staff.
PRINCIPAL RESPONSIBILITIES
Lead and organise work
Ensure that the team is aligned to overall operations objectives
To ensure due oversight and controls over the daily processes covered by the team.
To ensure due oversight and controls over the processes. Maintenance of joint issue log. Chair weekly meetings to review this.
Reconciliation has performed with 100% accuracy level and completed within expected timelines as defined in the SLA
Proactively manage workflow, adhering to agreed client SLA’s and turnaround times for resolution of queries.
Assess exceptions and deviations from the standard support processes and takes appropriate action to ensure correct and timely processing
Conduct Procedure and work flow reviews to identify opportunities to increase efficiency. Identifies process improvements and service delivery using creative and proactive measures.
Provide information on the status/progress of exceptions and resulting processes to other departments
Advise junior staff on resolution of problems
Manage the performance of employees within the team
Ensure team familiar with and understand requirements described in the Clients’ SLA’s, BCP’s etc.,
Manage and maintain Key Performance Indicators for the functional areas under their control
Escalate issues to onshore location when appropriate
Maintain training and talent matrix for the team.
SKILLS / EXPERIENCE/ KNOWLEDGE
GENERAL
ACCOUNTABILITIES
KNOWLEDGE AND SKILLS:
Products
IT Systems
EXPERIENCE:
24 months as Technical Coordinator
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.