At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. ABOUT THIS JOB The role is in place to support the Manager with the day to day running of the Quality team, with the focus on quality feedback, training and administration tasks. This role would suit someone who is organized, analytical and has a methodical approach to problem solving .
RESPONSIBILITIES
Planning and organising the team to ensure SLAs are achieved
Ensure there is a full understanding of coding rules across the teams
Report problems to line Manager and help to resolve them
Analyse quality and productivity reports to ensure targets are met
Provide feedback to the coding team in a constructive and supportive manner
Assist Manager in ensuring the team are constantly improving
Identifying problem areas and deliver training
Able to help with basic production tasks if needed
Ensure documentation is kept up to date
Ensure IT issues are raised appropriately
Recommend enhancements, changes to software and applications to make processes more efficient and eliminate data quality risks.
Recommend guideline reviews based on analysis of data inputs and research reports.
Coach and mentor direct reports.
Recommend personnel actions including hiring, termination, promotion and merit increases.
Coordinate training and re-training efforts for associates on team.
PERSONAL SKILLS
Strong skills in attention to detail
Planning and organizing skills are essential to ensure all SLAs are achieved
Delivery focused
Excellent written and verbal communication skills
Be competent in using the Google suite
Good basic numeracy skills
Fluent in English (UK accent comprehension is a must)
Demonstrate both strong results focus and sensitive people skills
