At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
JOB RESPONSIBILITIES
Participates in the daily production schedule which requires a Monday-Friday US EST working schedule.
Planning and organizing the team to ensure SLAs are achieved
Report problems to the operations manager and actively contribute to their resolution
Coach and mentor direct reports, fostering a culture of continuous improvement
Analyze quality metrics to provide insights for production teams, facilitating improvements in overall quality
Identify problem areas and deliver targeted training to address specific needs.
Collaborate with cross-functional teams to identify opportunities for process improvement.
Drive initiatives to enhance overall quality and efficiency in collaboration with production teams.
Identify training needs in the production teams and coordinate training and re-training efforts.
Investigate and analyze root causes of quality issues.
Implement corrective and preventive actions to eliminate data quality risks.
Ensure documentation is kept up to date and adhere to proper documentation practices
Suggest guideline reviews based on the analysis of data inputs and research reports.
Recommend enhancements and changes to software and applications to make processes more efficient.
Coordinate training and re-training efforts for associates on team and new team members.
Coach and mentor direct reports.
PERSONAL SKILLS
Strong knowledge of the US geography and media landscape.
Planning and organizing skills are essential to ensure all SLAs are achieved
Delivery focused
Excellent written and verbal communication skills
Be competent in using the Google suite
Good basic numeracy skills
Fluent in English
Demonstrate both strong results focus and sensitive people skills
