Team Lead, Global FX

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Day-to-day oversight responsibilities for the Global FX team. Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work.

Primary contacts for queries and escalation from internal partners.
Review processing error, identify root cause and any mitigating steps/controls that can be implemented to reduce or eliminate the chance of reoccurrence. Support ‘priority’ processing tasks in the event of invocation of BCP. Monitor ongoing performance of partners and process. Ensure compliance with the guidelines on outsourcing, regulatory agreements, service level agreements and internal procedures / policies. Focus on resolution of complex transactions, where expertise is required to interpret policies, guidelines and/or processes. Analytically and procedurally competent, representing the team on cross-function process or project deliverable. Maintain training plan for all the new and existing partners. Maintain and produce monthly Metrics to Manager. Maintain DPAD and SLA. Update BC plan on regular basis. Maintain error Log.
 
Major Duties

•  Act as central source of contact in researching and resolution of issues with minimum help of Manager
• Daily oversight of process
•   Primary contacts for queries and escalation from internal partners
•   Resolve all complex queries and issues
•   Maintain and discuss partner’s performance on regular basis
•   Maintain updates and retrieves DPAD, SLA and BC Plan
•   Follow up and get business owner sign off on timely sign off of process documents
•   Prepare training plan for all the new and existing partners
•   Maintain competency metrics for the team
•   Manage and report monthly metrics
•   Hold quality huddles on regular basis
•   Conduct regular training for the team
•   Assist manager on departmental initiatives
•   Reviews and verifies accuracy of the data / duties and proper authorization of payment
•   Proactively researches and resolves problems encountered with performing daily tasks and refer more complex problems to section manager / Division Manager at the timely manner
•   Responds to inquiries regarding the exceptions via eRM, emails, swifts and other reports and maintenance and keeps section manager or division manager up to date on all relevant issues; escalating any issues as appropriate
•   To have sufficient business and technical knowledge on FX trade flow and settlement method
• 
  Assist Manager and Team Leader in the day to day functioning  Maintain least ASL’s

 
Tools and Application

•   Fundmaster
•   EDM
•   CLS
•   MTS
•   MIDAS

 
Qualifications

•   Bachelor’s Degree - Minimum
•   B.Com, BBA, BBM – Preferred
•   B.SC –Math, BA – Acceptable

Minimum requirements

•    Bachelor’s Degree
•   High level of Proficiency in English
•   Excellent written and oral communication
•   Computer literate
•   Expect knowledge of accounting, finance, Banking operations, Securities industry
•   Expert knowledge of MS office
•   Min 6 years work experience in related field or IB
•   Ready to work in Night Shifts and Sunday’s
• Flexible to take new assignments and tasks

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.