At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Team lead for our Delivery center (DC). In this role you will be responsible for both Channel (IHS and DSP) and Station Operations and support the Delivery Center in performance management
Title: Team Lead
Location: Chennai
Key job responsibilities
Essential Skills
* Strong leadership capabilities and people management skills
* Strong Bias for Action: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. Ability to work under pressure ambiguous situations
* High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
* Good communication and analytical skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
* Always curious to learn and adapt to new Processes
Key job responsibilities
*Handle Station Operations with the team which includes associates and external stakeholders, developing and maintaining a highly motivated and performance driven team
*Continuously improve the value chain and attain a sustained level of delivery performance, through process and training improvements.
*Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
*Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
IHS Management :
*Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
*Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon
*Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis and train them in Amazon processes, products, operating model and SOPs.
DSP Management:
* Work with DSP channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
* Drive OTR Partner associates against goals (Volume, FTR and other key metrics)
* Handling day to day operational and partner escalations and have good analytical skills to find the root cause. Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth
A day in the life
Will be running the Station completely managing both UTR and OTR associates for the present shift timing
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- 1+ years of manufacturing or customer-facing environment experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.