Key Responsibilities:
- "Create and Optimize" project resource plans by: understanding new demand via new business or client meetings; providing perspective on resource availability/challenges; analyzing and identifying cost to serve improvement opportunities based upon current/proposed resource mix (workforce, pyramid, location, contractor etc.) and working with Resource Pools to address sourcing challenges and improvement opportunities.
- Responsible for analyzing open role requirements, identifying resourcing risks, coordinating with the resource pool/ fulfillment channels.
- Responsible for all client demand – helping to manage open roles, coordinating amongst various resource pools, prioritizing roles, and escalating issues. Their scope includes all roles regardless of channel (e.g. including off-shore DCs, contractors, client specific hires, expat staffing etc.)
- Work with Resource Pool Specialists, Recruitment, Talent Fulfillment Specialists, Procurement, SWF, Delivery Center, GCP Leads etc. to provide a fully coordinated sourcing plan
- Balance the "transactional" and the "strategic" elements of client level supply/demand management
- Responsible for effective service delivery of all client supply and demand related processes
- Review metrics and reporting related to the resource pipeline, client response time, average age of demand, overdue demand etc. Seek to eliminate barriers to effective staffing.
- Analyze resourcing risks, concerns and mitigation options and discuss analysis with delivery leadership and confirm approach
- Provide/Contribute to the analysis/summary of open/overdue demand from a "supervised" perspective to CSGs/OU/OG leadership, highlighting any areas of risk or concern
Resource Pool Supply Demand
- Forecasting Resource Pool Supply/Demand and Detailing Fulfillment Plans
- Anticipate and address skills shortages, excess capacity and supply/demand imbalances before there is a negative impact to business
- Understand the talent supply landscape of the resource pool and underlying implications for the workforce and pyramid mix
- Understand short term and long term business expansion plans and build them into the supply plans for the resource pools – this includes outputs of Capacity Planning, Talent Planning, and/or Skills Planning.
- Collaborate with the forecasting lead and fulfilment channels to provide talent supply solutions meeting current and future demand
- Create a Resource Pool supply/demand plan / fulfillment plan to meet business needs in collaboration with Forecasters, Fulfillment Channel contacts, Talent Fulfillment Specialists and TSC Leadership
- Use the Resource Pool Supply/Demand Workbench to support the above activities, and ensure that it represents latest thing re: the near term supply/demand outlook.
- Work closely with the Resource Pool's Business Leader(s) in the creation of the forecasts/plans and to gain final approval
- Manage Resource Pool & Related Scheduling Functions
- Have overall accountability for demand fulfillment for all the roles assigned to their resource pool
- Increase skills specialization of our people through repeat assignments and targeted training to meet demands of our business
- Own all metrics related to people productivity and utilization including current and forecast chargeability
- Supervise Talent Fulfillment Specialists for their resource pools - providing guidance and direction to schedulers on day to day demand management and the sourcing channel to be used
- Serve as escalation point for staffing issues
- Ensure accuracy of data captured in scheduling tools
- Manage recruitment and performance management of team members. Responsible for the career development of team members (training, supervision, evaluation) In addition to the above mentioned responsibilities – Talent Supply Demand Practitioners aligned to the CoE will work to define standard processes, best practices, tools, training, and technology requirements to better enable the activities outlined
Priority Skill
Workforce Planning
Must Have:
- College Graduate - Bachelor’s degree or equivalent
- 5 years’ experience in HR Recruitment or BPO experience (any experience from BPO will do)
- 1 to 2 years Supervisory experience (open to sublead role)
- Stakeholder Management
- Reporting / Presentation Skills – MS Excel, MS Office, Visio
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
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