We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Talent Development and Management Business Partner (Manager) – USI Consulting
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The TDM Business Partner (manager) for USI Consulting liaises across the USI Consulting capabilities to identify unique learning needs and work across the Consulting Business Partner team to prioritize solutions that can scale. This includes working closely with key stakeholders in the business and subject matter experts in analyzing, designing, developing, implementing, and evaluating the business’ learning curriculum. Primary responsibilities include conducting needs assessments, designing learning curriculums, and working with subject matter experts to develop content - all of which include education, experiences, exposure and environment.
The manager will also work on special projects related to the Business Partner’s learning strategy as well as firm initiatives that support the firm, talent, and TDM strategies.
This position will work closely with the broader TDM team to ensure enterprise needs are addressed (consistency across Business Partners, as appropriate), as well as leveraging instructional design and technological solutions. Coordination with various departments and other resources within the organization is required.
Essential Duties:
Provides critical leverage in advising, developing, planning, executing and evaluating the practice and program curriculum to support the Firm, business partner, talent and learning strategies. Responsibilities include but are not limited to:
- Serves as a strategic partner to the business, leading conversations on strategy and needs identification. Bring the right team members into the conversation at the right time.
- Acts as the first point of contact for Consulting in USI, understanding the full scope of need across all service lines and partner with counterpart BPs in identifying opportunities for scaling work across the Consulting practice, regardless of location.
- Partners across the Consulting BP team to support requests outside of the annual curriculum roadmap, regardless of audience location. Help to set priorities for projects through a clear understanding of consulting needs, TDM resources and potential impact.
- Works with the Consulting BP team to identify priorities, design and continually improve a holistic integrated curricula differentiated by role and level for all areas of Consulting. Evaluates existing content and gaps to enable 40 hours of CPE to be achieved with relevant training.
- Ensures communication to the business is timely, clear, and consistent. Asks questions and feels comfortable not having all of the answers but committed to figuring it out.
- Seeks ways to improve processes and become a more agile partner to the business.
Additionally:
- Collaborates with TDM Leadership team, Talent Technology, Talent Operations, IT, and other functions to design talent lifecycle systems and digital solutions to enable agile and global delivery models. Regularly gathers input and feedback to improve existing systems.
- May function as a people leader to direct and indirect reports and holds team and colleagues accountable for delivering strong results through communicating performance expectations and providing feedback on performance, recognition, coaching, and development plans.
- Remains current with best practices and trends within the organization and talent development disciplines through research, benchmarking and participation in relevant public accounting forums, and adopts new approaches as appropriate. Ensure alignment with firm objectives; measure effectiveness of initiatives; Reporting results to key RSM stakeholders
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
EDUCATION/CERTIFICATIONS
- Bachelor's degree, required in related field of study, or equivalent work experience
TECHNICAL/SOFT SKILLS
Required:
- Performance/learning consultation
- Learning best practices
- Proficiency with Microsoft Office
- Consulting and advisory skills, able to diagnose a need through open-ended questions, active listening, and expertise in adult learning theory.
- Relationship builder, able to build trust, manage expectations and deliver measurable results
- Strong skills in these areas:
- Interpersonal and communication (verbal and written)
- Problem solving
- Analysis
- Organizational and time management
- Project management
- Attention to detail
- Ability to respond and be adaptable to changing priorities
- Facilitating and presenting
Preferred:
- Advanced Microsoft Office skills
- Experience using project management tools including Smartsheet, Microsoft Project or related technology
EXPERIENCE
Required:
- Minimum of 5 years’ relevant experience
- Extensive experience working cross-functionally in an enterprise
- Previous experience managing multiple projects of high to moderate risk
- Previous experience facilitating small group meetings
- Practical knowledge of learning implementation and employee development
- Managing projects and stakeholders
- Client service and issue resolution
- Compiling and reviewing data to make business decisions
Preferred:
- Working knowledge of the professional services industry with CPE requirements
LEADERSHIP SKILLS
Required:
- Ability to manage multiple milestone projects, including the ability to supervise, direct and review the results of the project
- Ability to work with individuals from multiple levels within the organization.
- Ability to provide and receive feedback
- Excellent written and verbal communication skills
- Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities
- Proven analytical, evaluative and problem-solving abilities
- Extensive experience working in a team-oriented, collaborative environment
- Ability to influence and resolve operational issues
- Strong critical thinking and decision making skills often times in real-time, high-pressure situations
- Agility and adaptability
Preferred:
- Working knowledge of the professional services industry
- Experience in large-scale event, meeting or conference design and execution
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.
