TAC Support Engineer (India)

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!
About Picus
Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort.
The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation. 
The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review.
About The Role
The Picus Global Technical Assistance Center (TAC) team is looking for a Security Specialist who will be part of the TAC team delivering services to customers globally. In this role, you will enjoy challenging and innovative projects, and you will have the opportunity to develop your knowledge and skills in cybersecurity technologies.  At Picus, we do not just provide exciting work, we challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.
We are looking for a talented TAC Support Engineer to join our team in India.  In this role you will support our customers by providing technical expertise to support their utilization of Picus solutions.  This includes technical support to the customer and/or products they engage with on the Picus platform. These engaging products can include any security device such as AV, Firewall, WAF, IPS, DLP, as well as products like SIEM, EDR, and XDR. 
Furthermore, you will also be responsible for developing comprehensive technical support documentation aligned to the Picus Platform as well as driving product growth through testing and suggestions for optimization.  
As a TAC Engineer at Picus you will become the ‘trusted advisor’ to our customers and will take a proactive approach to learn and understand their environment to provide the finest technical solutions to strengthen their cyber resilience. 

What You'll Do

• Analyze problems, solve the unsolvable, troubleshoot and formulate solutions to resolve customer issues with minimal supervision
• Use your exceptional product knowledge to research and identify improvements for our pioneering platform
• Take ownership of issues and drive them to resolution
• Develop creative solutions to problems and prove them out in a lab environment
• Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements
• Participate in knowledge-sharing via documentation creation, training, and mentoring.
• Operational management and gate point for new releases
• Identify the potential pattern of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution
• Help guide the customer through the process of familiarizing themselves with the Picus software
• Work with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP,  and SIEM solutions, to assess each cybersecurity technology’s responses to Picus Products
• Regularly contribute to technical documentation

What You Have

• Bachelor’s degree or equivalent in Computer Science
• Good understanding and knowledge of current security control technologies and risks, including firewalls, DLP, AV, endpoint security, web application firewalls, and email security solutions
• A few years of experience working in cybersecurity utilizing knowledge of the security/threat landscape with hands-on experience in troubleshooting Log Management with global SIEM, EDRs, and XDRs
• Ability to optimise queries with best practices
• Basic knowledge of Linux System Administration
• Basic understanding of Windows-based or Linux-based operating systems, their management, operation, and risks. 
• Expert technical knowledge of and experience troubleshooting TCP/IP networks
• Familiarity with a wide variety of networking topics including protocol analysis, such as, Wireshark
• Proficiency in written and spoken English
• Good written and verbal communication skills; excellent interpersonal skills; at ease and comfortable working in a client environment, remote and onsite