Responsibilities:
1.Job purpose
The Service Contract Support Specialist owns the daily Contract Renewal Operations for the effective renewals of the LSS Service Contracts. The main objectives are:
-Lead the LSS Contract renewal process to ensure on time renewals, which directly drives in reduction of hold file and optimizing the cash flow position for service contracts.
-Drives effective on-time renewal of the LSS Service Contracts, through securing full compliance towards defined global renewal process.
2.Primary responsibilities:
·Shows pro-active attitude in securing required inputs towards the renewal cycle are delivered on-time from all involved stakeholders. Escalates towards the Service Contract Support Specialist Pole Lead in case renewal process is stalled and is waiting on input from stakeholders.
·Establish and maintain long-term trust relationship for assigned accounts with all internal stakeholders of the contract renewal process, particular (but not limited to) the LSS Service Operation Leader and the CSS Contract Admin, to effectively execute the renewal cycle.
·Prepares the initial scope of the active service contract planned review with the Service Operation Leaders. This includes update with initial scope of contract booking package and related price builders.
·Translates updates on scope feedback from Service Operation Leaders into final scope, and updates final scope in contract booking package and related price builders.
·Executes estimation for contract renewal, including 3th party content of service contract (other LOB content or external Honeywell content).
·Reviews generated pricing with Service Operation Leader.
·Drives formal internal financial approval process of pricing. In case eGAP is required, initiates and plans eGAP cycle. In case eGAP is not required secures written approval of pricing is covered within the organization.
·Prepares proposal document(s) (generated from template) and hands over proposal documents towards the Service Operation Leader for negotiation phase with customer.
·Drives required updates of the proposal documents in case updates are required.
·After reception of PO, prepares the contract renewal handover package and assigns a formal booking request of the service contract towards the CSS Contract Admin.
·Drives required updates of the contract renewal handover package in case updates are required.
·Detects and Indicates possible improvement areas within the defined renewal process.
3. Principal Networks & Contact Links
Internal
·Service Contract Support Specialist Operation Manager – Direct manager, first point of escalation.
·Service Operation Leaders – Delivers input (scope) and reviews pricing.
·CSS Contract Admin – Delivers initial kick-off and booking actions.
·Field Service Manager – First line for internal financial approval proposal.
·Service Contract Support Specialist Pole lead – Provides Pole specific directions.
External
·None – In general the Service Contract Support Specialist has no direct customer contact.
4.Supervisory Responsibilities
·None - In general role has no direct management towards direct reports.
5.Geographic Scope & Travel Requirements
·100% from Honeywell office, no work from home (unless special approval).
·Typically assigned to a particular pole, handling contracts within pole.
·Working hours related towards ‘opening hours’ within particular pole.
·Travel not required for primary task, on exception base for secondary tasks (e.g. training on location).
6.Key Performance Measures
·Hold File performance
·Contracts not renewed on-time
·Quality of delivered output, in detail:
·Compliance to defined process (and tools).
·Quality of created Contract Booking Package (PSC).
·Quality of created Price Builder Files.
·Quality and completeness of handover package for booking towards the CSS Contract Admin organization.
Education Required
·Bachelors Degree Engineering
2.Work Experience Required
·5 years of industry experience with process controls.
·2 years minimal of experience in Honeywell LSS organization.
·Excellent working knowledge of Word, Excel, PowerPoint and Outlook.
3.Technical Skills & Specific Knowledge Required
·Strong Math skills
·Basic knowledge of pricing of a service contract.
4.Behavioural Competencies Required
·Able to forge strong internal business relationships and deliver on commitments.
·Demonstrates a strong commercial awareness.
·Excellent interpersonal skills as well as good verbal, written and presentation skills.
·Ability to multi-task and prioritise work.
·Self motivated and able to work with minimum supervision.
·Demonstrates a high level of planning & organisation skills on a daily basis.
·Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach on a daily basis.
·Highly self aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts.
·Ability to work within a team of Service Contract Support Specialist, be willing to help the team.
·Work in shift, if assignment towards a particular pole requires work in shift.
·Work 100% from Honeywell office, thus stimulating knowledge sharing between all members Service Contract Support Specialist team.
·Daily demonstration of the Honeywell Behaviours.
5.Language Requirements
·Fluent in English