Systems Engineer, Senior Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Systems Engineer is a member of RSM’s technical services group and is responsible for the operational support of information technology infrastructure. The engineer will work closely with IT management and other functional groups to deploy, administer and provide level three support for the company’s enterprise and field systems.  He/she must have excellent written and oral communication skills and be able to work, collaborate and coordinate between technical and non-technical people within the company. 

1.  Provide subject matter expertise (SME) troubleshooting support for Microsoft Active Directory, Vmware, ADFS, enterprise backup and other enterprise class applications.  Provides direct support of enterprise architecture including Cloud Computing Solutions, Single Sign-On, IIS servers, load balancing, backups and antivirus platforms.  Installs, configures, secures and maintains technical Dev, QA and Production Systems environments.   Configures and Integrates 3rd party applications and add-ons.  Works with end-users, Microsoft Support and other 3rd party vendors in resolution of support issues as-needed.

2.  Supports internal development, functional technology and project teams on a recurring basis. Monitors and optimizes server health functionality based on industry best practices. Implements upgrades, enhancements and fixes following established change management procedures.  Regular review of alerts, logs and performance. Participates in enterprise disaster recovery planning and practices.   Achieve system automation and integration through the use of Web Services and scripting technologies and tools.

3.  Maintains technical standards, procedures and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance.   Collaborates with other IT related professionals such as IT System Administrators, IT technical engineers, IT Developers, IT Architects and IT Portfolio personnel. 

4.  Participates in scheduled and unscheduled weekend/after-hours system maintenance and support.  Performs rotational on-call duty.

5.  Other duties as assigned

Education/Certifications

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree

Technical/Soft Skills

• Microsoft Windows 2008-2016 Server administration required
• Troubleshooting of Windows Systems using event logs required
• Microsoft Internet Information Server (IIS) and the basic operation of websites, application pools, IIS administration, ports, SSL certificates preferred
• VMware Technology – Preferred
• Veeam backup solution preferred
• Dell EMC Avamar software preferred
• Strong performance tuning experience preferred
• Symantec Endpoint Protection experience preferred
• Kanban knowledge preferred
• Excellent written and oral presentation skills required

Experience

• Minimum 5 years of strong knowledge of IT infrastructure, network and directory services required
• Experience in the following areas preferred:
  • Administering Directory Services for MS Windows 2008-2016 preferred
  • Managing DNS preferred
  • Managing virtualized environments preferred
  • Managing/deploying secure certificates (SSL) preferred
  • Familiarity with Cloud Solutions (Azure/O365/AWS) preferred
  • Citrix administration preferred
  • Ping Identity SSO/MFA preferred
  • Symantec Endpoint Protection preferred
  • Ability to read and author PowerShell AD scripts preferred
  • Administration of System Center Operations Manager preferred
  • Administration of System Center Configuration Manager preferred
  • Administering non-WinOS such as CentOS or Linux preferred
  • MS Certification preferred (MCSA or MCSE)

Leadership Skills

• Experience in team collaboration required

Shift: 2PM to 11PM IST

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.