The Band 1 – Engineer will provide day-to-day local/remote desktop support, receive inbound calls, answer questions,
troubleshoot, and document steps performed to resolve challenges with hardware,
software, and application issues in a ticketing system. The engineer will also need to facilitate customer resolution for calls and engage their
supervisors and managers to ensure operational consistency across all shifts
within the IT Support Center. The engineer provides Break Fixes,
fault diagnosis, and resolution. Providing fault analysis to customers’ various
core operating systems and platforms, as well be able to provide support and
apply desktop fault resolution for the approved application suite.