System Manager II

Job Title: System Manager II 

Are you an expert in IT system management? Do you thrive in a dynamic and fast-paced environment? We are looking for a System Manager to join our team and drive excellence in managing critical IT systems. If you have a passion for ensuring system compliance and maintaining high-quality documentation, read more and apply today for a life-changing career Apply Now!

About the department
The Digital, Data & IT India team is a group of 900+ highly skilled IT professionals located in Global Business Services (GBS) Bengaluru (Bangalore). Our department is responsible for managing IT, including System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management, and Vendor Management. We are an integral part of the DD&IT and support, operate, and further develop the portfolio of IT Systems used across departments in Novo Nordisk. With a fast-paced and dynamic atmosphere, we foster collaboration and knowledge sharing to drive innovation and deliver world-class IT solutions.

The position
As a System Manager II at Novo Nordisk, you will drive system management activities for critical IT systems with a sound knowledge of IT system architecture. Create and review documentation necessary to help progress system and project implementation deliverables. Ensure functionality, documentation, and quality for systems. Other key responsibilities are:

• Prepare and maintain Service Level Agreements (SLA) with business and supplier. Use IT Risk Assessment Template to identify risks and risk controls for projects.
• Demonstrate sound knowledge of Service Level Agreements, Operational Level Agreements (OLA), Underpinning Contracts, and best practices in service management.
• Validate computer systems and application services, IT security procedures, prepare requirement specifications for computer systems, and manage configuration in IT.
• Play a key role in system audits with end-to-end responsibility for ensuring the system follows compliance policies and guidelines. Drive periodic system evaluations and user reviews to ensure proper functioning and compliance of IT systems.
• Demonstrate a good understanding of ITIL and system management experience in Change Management, Configuration Management, Release Management, and Incident & Problem Management.
• Assist in developing the IT system strategy with a strong focus on the future of the system in the organization. Participate in Agile meetings – Scrum, Program Iteration, Business Demo, Iteration Planning – and provide all necessary inputs required from a system management perspective.
• Participate in meetings, workshops, and forums with internal and business teams to help implement best practices. Manage supplier relationships, including conducting supplier audits and assessments. Exhibit excellent communication skills and engage with stakeholders regularly.

Qualifications
We are looking for candidates who can demonstrate the following qualifications:

• Bachelor’s degree in computer science, Engineering, or related field along with a minimum of 5 years of experience.
• Proven experience in system management and IT architecture.
• Strong knowledge of ITIL, SLA, OLA, and service management best practices.
• Experience in risk assessment and compliance.
• Excellent communication and stakeholder engagement skills.
• Experience in GXP and CSV (Computer System Validation).
• Strong knowledge in Agile methodologies and supplier management.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

12 February 2025.

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.