The REALM Team in Hyderabad is looking for a System Dev Manager with the experience to manage all aspects of a mission-critical engineering support organization and a strong delivery record to execute strategic, cross-functional operations and technology projects. This position involves regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential.
As the Manager, you will have technical ownership of day-to-day application support operations. You will be responsible for software support functions in one of the most demanding departments within Amazon. Successful candidate for this role will have an established background in managing software support organisation, has a strong customer focus, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. This manager will collaborate with business teams, program/project management teams, and software engineering teams to achieve Operational Excellence and scale our business. The role also involves driving internal development projects and building custom tools to enhance efficiency of support operations. Lead a team of ~7 highly talented Dev Ops engineers responsible for managing all aspects of mission-critical systems. Drive process and service improvements, and improve day-to-day operational efficiency. Investigate and recommend approaches and systems that meet quality, performance and sustainability criteria Create operational run-books for events and services. You'll lead them to create and efficiently use tools and processes to triage, track, and resolve customer issues within a rapidly growing development organisation. You’ll be serving as the customer ambassador in engineering.
You will be accountable for performance of Amazon's core business functions, by partnering with development teams building reliability into code, make process investments helping Amazon scale its operations for current and next-generation systems. Other responsibilities include continuously raising the bar on operational excellence, waste elimination and continuous improvement for the large-scale distributed systems. You should be able to clearly articulate, through data, productivity gains achieved.
Key job responsibilities
* As a System Development Engineer you will:
* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements
* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions
* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS
* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools
* Build tools and automations to optimize the system, simplify processes, etc.
- Bachelor's degree
- 8+ years in the IT industry with Tech background dealing with system design and micro services technologies.
- 3+ years as a tech manager
- Managed a team of 8 or above for over 3 years
- Being able to solve a tech problem by implementing automated solutions.
- Being able to design and build reliable and scalable software services with your team.
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