The Reconciliation Group Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
Responsibilities:
Manages one or more teams through subordinate managers
Handles occasionally complex and variable issues with significant departmental impact.
Identifies areas for automation / process improvements and Implements best practices.
Timely escalation of potential risk issues, revenue leakages etc. to senior management.
Shares responsibility for budget, policy formulation and planning.
Maintains appropriate staffing /hiring requirements to meet operational needs.
Responsible for all training and development needs for assigned personnel.
Evaluates subordinate Unit Mgrs.' performance and makes recommendations for pay increases, promotions, terminations, etc.
Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.
Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Ensures essential procedures are followed and contributes to defining standards.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
6-10 years relevant experience
Developed communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties.
Senior level experience in a related role commensurate people management experience.
Education:
Bachelor’s/University degree, Master’s degree preferred
Ensures strong Governance and Oversight over Hexaware Operations team.
Maintains close working relationships with Reconciliations Standards & Governance group and Cards Operations in respective regions.
Actively participates on regular Recon Operations Exco and other forums as required.
Acts as Commentary Approver for BSER Scorecard.
Actively supports relevant transformation and automation projects in Reconciliation space.
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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