SVP and Regional Manager, Global Private Banking, South India 3/4

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Wealth and Personal Banking serves million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Principal Responsibilities

• Formulate and implement a Personal banking strategy for the region, with the objective of ensuring that all individual staff meets their KPIs.
• Work with the Top Tier Team to deepen and develop long term client relationships and enhance the clients trust in HSBC to meet their needs.
• Lead by example and create a vibrant sales and service culture within the region where frontline people are bound by a sense of excitement and pride of achievement.
• Ensure the growth of RBWM business in line with India Strategic Plan / AOP
• Contributes to area of profitability
• Work closely with INM of RBWM strategy
• Deliver maximum sustainable contribution by deploying product, service & channel propositions.
• Articulate customer needs, behavior and preferences to proposition and product teams to ensure identified customer needs are reflected in marketing and product development.
• Ensure a consistently high level of product and service delivery in line with customer needs across the region.
• Develop and maintain good customer relations
• Contributes to enhancing the banks image and visibility in the market place
• To provide effective leadership and create an environment that continues to improve on staff engagement in the area/region working with RBWM colleagues and supporting a high performance culture
• Deliver the Face to Face part of RBWM plan including overall structure, sales goals, P&L performance and leads/sales prospect management.
• Develop the organization’s change management capabilities
• Drive projects in response to market changes and opportunities in line with RBWM strategy.
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
• Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by  the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
• Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
• Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
• Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
• Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; 
• Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
• Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
• Responsible for ensuring that mandatory education / training and other compliance objectives are included in the performance objectives and are completed in a timely manner.
• To be aware and  Identify high risk indicators for various products and Services offered by INM RBWM example Cash,  insurance, credit cards products etc
• Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
• Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers
• Ensure Adherence to the  regulatory guidelines and internal AML  & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same
• Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the  policy laid down in the LoBP
• Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification
• The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner
• Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile