About Us:
Atlas Systems Inc. is a Software Solutions company headquartered in East Brunswick, NJ. Incorporated in 2003, Atlas provides comprehensive range of solutions in the area of GRC, Technology, Procurement, Healthcare Provider and Oracle to customers across the globe. Combining our unparalleled experience of over a decade in the software industry and global reach, we have grown with extensive capabilities across industry verticals.
For more information, please visit our website https://www.atlassystems.com/
Please click on the link below to apply for this position:
https://atlas.bamboohr.com/careers/390
Job Title: Support Lead – Enterprise Applications
Location: Bangalore
Job Type: Full Time
Experience Level: 8+ years
Job Summary:
We are seeking a skilled and experienced Support Lead for an exciting project involving Infor M3 ERP, EDI, custom .NET applications, and webMethods. The ideal candidate will have a deep understanding of Infor M3 ERP systems, interfacing with other enterprise applications, EDI , excellent problem-solving abilities, and proven leadership skills to manage and coach a team of support professionals.
Key Responsibilities:
- Lead the support team in delivering high-quality support for Infor M3 ERP, EDI integrations, custom .NET applications, and webMethods.
- Act as a primary liaison for clients, addressing support inquiries, resolving incidents, and managing escalations effectively.
- Maintain a comprehensive understanding of Infor M3 ERP functionalities, processes, and configurations to provide effective support and solutions.
- Collaborate with cross-functional teams, including development and business units, to ensure smooth integration and functionality of applications.
- Develop and enforce support processes and best practices to enhance service delivery and client satisfaction.
- Monitor, analyze, and report on support metrics to identify trends and areas for improvement.
- Facilitate training sessions and knowledge sharing to ensure support staff are equipped to handle diverse issues related to Infor M3.
- Oversee the documentation of support processes, solutions, and technical configurations.
- Conduct root cause analysis on recurring issues and work towards implementing permanent fixes.
- Stay updated on the latest trends, technologies, and best practices related to Infor M3 ERP and associated systems.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Min 8+ years of experience in a technical support or leadership role, preferably within an ERP environment.
- Strong understanding of Infor M3 ERP and its modules, processes, and functionalities.
- Experience with EDI processes and integrations, custom .NET application development, and webMethods.
- Proven ability to lead and mentor a support team, fostering an environment of collaboration and knowledge-sharing.
- Strong analytical and problem-solving skills, with the ability to manage multiple priorities effectively.
- Exceptional communication and interpersonal skills, capable of working closely with clients and diverse teams.
- ITIL certification or familiarity with IT service management methodologies is an advantage.
Preferred Skills:
- Experience with cloud-based environments and technologies related to Infor M3 or ERPs like SAP
- Goof functional knowledge in Procurement, Manufacturing
- Familiarity with Agile methodologies and project management practices.
- Additional certifications in Infor M3 or related technologies are a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Flexible working hours and remote work options.
- Health insurance
- Professional development opportunities and access to the latest technology tools.
