Amazon India is looking for an Support Engineers to join the Engineering team located in Bangalore. The ideal candidate is expected to provide quality technical support and event management for the technical operations of merchant facing systems. He/she should have experience working as a technical support executive or have previously participated in operational support at a enterprise environment. Intermediate knowledge on working with REST APIs, AWS Services like S3/Cloudwatch/API Gateway/Health Metrics, Debugging (Exceptions, Error Codes) and Database queries is expected. This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals and defined career paths within multiple streams for motivated engineers who want to contribute to our culture of operational excellence and relentless customer-focused technical innovation.
They will be primarily working on our product LocalShops. Local Shops on Amazon allows sellers list their products helping them supplement their footfalls with a digital presence for their physical store. With Local Shops on Amazon, you get access to offer Guaranteed Delivery speeds and showcase the ‘Prime Badge’ (on eligibility) that helps customers around you discover you faster on Amazon.in.
Key job responsibilities
- Technical ownership of issues originating from our customers, including extensive troubleshooting and root cause assessment.
- Creation of solutions (tools, scripts, processes) using technology to eliminate occurrences and drive quality
- System and support status reporting
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Knowledge of programming languages such as C/C++, Python, Java or Perl
- 1+ years of technical support experience