Support Engineer

About the Role

Are you a detail-oriented problem solver with a keen analytical mind? Do you enjoy unraveling complex systems and ensuring software runs flawlessly? If so, we have an exciting challenge for
you!
We are looking for a QA Engineer to join our team and play a key role in maintaining the quality and performance of our Driivz products-a leading platform in the electric vehicle charging ecosystem. As
part of our team, you'll be responsible for identifying issues, ensuring seamless functionality, and helping to shape the future of sustainable mobility.

Your contribution

• Respond promptly to customer inquiries in different communication channels e.g. ticketing system, calls, etc.
• Understand and troubleshoot all reported bugs and incidents and provide feedback to the customer and work closely with Driivz internal teams (R&D, Product, CSM)
• Escalate issues in a timely manner to a higher support level when needed
• Maintain a positive and professional attitude towards clients
• Learn our product inside out to address technical issues in a timely and professional manner.

Must have

• Professional working proficiency in English (Required).
• Working knowledge of Linux OS.
• Experience in Cloud-Based Services (e.g. AWS, GCP).
• Knowledge and previous experience in SQL
• Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.);
• Experience in reproducing customers’ issues and leading debug sessions with customers or R&D.
• Proficiency on Monitoring Tools. Ex – DataDog, Kibana, Prometheus or any other.
• Work experience in customer support in the tech industry (min. 3 years)
• Experience working with offshore teams (min. 2 years)

Considered an advantage
• Bachelor’s degree in Computer Science or Engineering
• Knowledge and previous experience in Zendesk Ticketing system

Gilbarco Veeder-Root comprises of leading brands of solutions and technologies that provide convenience, control and environmental integrity for fuel retailing.

It is the global leader of integrated technology solutions in the retail petroleum industry. From our reliable fuel dispensers to intuitive point of sale to revolutionary operation management systems and convenience store equipment, Gilbarco Veeder-Root delivers total integrated solutions from the forecourt to the convenience store. Gilbarco has the proven expertise that our customers around the world have come to depend on.

Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio of five operating companies is united by a powerful purpose: mobilizing the future to create a better world. Our pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide. With more people on the planet, rapid urbanization, and increasing vehicle traffic on our roads, it's time to pave the way for the evolution of transportation. Vontier is ready to build that future!

 Vontier’s proven business system, experienced leadership team, and vibrant, inclusive culture driven by continuous improvement and innovation are built on the powerful legacy of Fortive and Danaher, with a focus on the future. The Our name and logo capture our belief that the horizons are endless as we look to the next frontier of global mobility.Vontier is an inclusive and diverse global team—a vibrant place where people are passionate about their work, love teamwork, and thrive by learning and growing every day.