At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
About the role
As the Support Engineer, you will be part of the Technical Support Team. The role is responsible for the successful delivery of services and technical solutions to meet the requirements of our clients.
Responsibilities
Day to day support of the existing products. To achieve this you will respond to Client queries as well as attend to any reported incidents and you will engage with other team members as well as other teams across the Company.
Responsible for meeting client SLAs. You will follow the SOP to address any production issues and will engage the tech team in a timely manner to avoid SLA miss.
Participation in the new projects. You will facilitate support for all new projects going into production.
Flexibility to work in shifts.
Key Skills
Domain Expertise
Have a high level of analytical/problem solving skills with an ability to recognize and identify unique opportunities and innovative ways to overcome business constraints.
Have a high level of interpersonal and communication skills, and ability to engage and influence clients and internal stakeholders.
Fluent spoken and written English.
Technical Skills
High Proficiency with SQL
Knowledge of AWS is a big plus
Knowledge of supporting Windows WPF Application is a plus but not mandatory
Knowledge of any scripting languages such as Python, Scala
Knowledge of cloud deployment like AWS /Azure or DevOps experience will be a plus
Mindset and attributes
bachelor’s degree, preferably in the IT area.
Years of previous working experience: Preferably at least 2 years .
Preferred experience in IT Support, Application Support, Site Reliability Engineer
Short experience as a developer / IT specialist is considered a plus.
