Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Supply Operations Manager
Location: Mumbai, India
Job Description
The Supply Operations Manager is fully responsible for managing the relationship and performance of the assigned portfolio of suppliers in a way that ensures agreed delivery performance levels by driving detailed planning within the firm period, order scheduling and production management, overseeing supply operations activities and serving as first point for escalation for assigned suppliers. This role involves developing and managing relationships with External Suppliers and internal and external customers for all supply-related matters, such as demand/supply planning, analysis, order management and logistics oversight, to guarantee agreed customer service levels, including stock management for free-of-charge components and management of virtual depots in the Galderma ERP system.
Key Responsibilities
·Support the Supplier Relationship Director in developing, maintaining and constantly improving the overall operational relationship and performance of assigned portfolio of external suppliers
·Report and calculate PSP KPIs on a monthly basis
·Support assigned suppliers by serving as first point of contact within Galderma for all aspects of the business relationship and dispatching / supporting issue resolution as necessary
·Manage ERP order flows and ensure compliance of virtual depot stock levels at all times
·Lead daily /weekly meetings with external partners to work on the master production plan (MPP) in the firm period based on the supply plan made by the ESO Supply Chain Manager.
·Lead any ad-hoc meetings with internal and external parties as necessary in support of urgent operation issues resolution
·Responsible for Tier# 2 escalation of all supply operations related issues and accountable for actions assigned
·Lead weekly/bi-weekly meetings with market regions to provide operational updates on all planned production activities within the firm period and address any other operational concerns markets may have
·Work in cooperation with the ESO Supply Chain Manager in establishing and overseeing an optimal medium to long-term supply plan (3–24 months) to balance customer service levels, production capabilities at External Suppliers, inventory levels (focusing on out-of-stocks), and operational costs.
·Monitor, prevent and support mitigation of out-of-stock situations at markets by liaising with all parties involved as needed
·Provide short-term visibility to the market supply chain and support markets in assessment of feasibility and implementation of operational changes in the firm period if and as necessary.
·Ensure timely order fulfillment, including organizing and managing the physical shipment of goods in collaboration with the ESO Logistics Coordinator and freight forwarders.
·Accountable for the creation and management of the shippable units plan and NEXUS or other system related activities in cooperation with the ESO Logistics Coordinator and the 3rd Party Back-Office Service Provider
·Follow up on orders and shipments, and communicate status to key stakeholders (supply chain, quality, MS&T, distribution, region, GBU)
·Resolve issues related to order management and supply chain operations at external supply partners.
·Resolve logistics issues as necessary when escalated by the ESO Logistics Coordinator
·Support investigations of quality deviations as necessary and as requested by the ESO Quality Manager (logistics issues mainly)
·Contribute and participate in the S&OP for strategic suppliers within assigned portfolio and S&OP for tactical suppliers at the defined frequency.
·Contribute and participate in business reviews with assigned External Suppliers
·Support the ESO Product Lifecycle Manager with activities related to new product introductions (NPI), product changes, geo-expansion and artwork management.
·Actively participate in cross-functional teams to ensure planning milestones are completed on time and achieve a balance between base business and project requirements to meet customer service and inventory targets.
·Support MS&T project managers during first commercial batch production and work in cooperation with all parties involved in projects to secure successful commercialization of new products/ launches
·Drive strategic continuous process improvement initiatives on order management, internal and external supplier/customer communication, and shipments.
·Identify opportunities for process enhancements and lead projects to improve supply chain efficiency, reduce costs, and enhance service levels.
Skills & Qualifications
·Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
·Proven experience in supply chain management, logistics, or a similar role. Experience in managing relationships with external suppliers and handling order management is essential.
·APICS, Process Excellence, PMP, Lean and Six Sigma certifications are preferred
·Understanding of supply chain management principles, laws, regulations, and industry best practices.
·Organization, ability to manage multiple tasks
·Strong interpersonal communication skills to influence and interact with suppliers and internal stakeholders
·Problem-solving abilities
·Attention to detail: ensure accuracy in reporting and daily tasks
·Analytical skills
·Internal: collaborates with supply chain, finance, procurement, rest of ESO team and regions to align supply chain activities with company goals
·External: interacts with external suppliers (CMOs and freight providers) to manage the supply chain effectively
What we offer in return
At Galderma, you have the opportunity to gain new and challenging work experience and create an unparalleled, direct impact. We offer careers in innovation and accountability, empowered by diverse, collaborative colleagues across functions and geographies who share their passion to advance dermatology for every skin story.
Our people make a difference
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.