Supplier Experience Analyst

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Digital Services, you have leadership responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR etc. You are part of a team that delivers best-in-class service and value creation to their clients and that always strives for operational excellence.

How you will contribute

You will work with others to ensure that processes are understood and that changes are effectively implemented. To excel in this role, you will keep a close track on actions and issues and ensure they are resolved on a timely basis. In addition, you will be responsible for ensuring that services are provided and measured, including vendor management, contract management and service level agreements, offer suggestions to other stakeholders to enhance the experience strategy, ensure value delivery using performance metrics and analysis, and work with others to achieve operational excellence and continuous improvement to ensure customer-focused delivery of services.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working in a project-driven organization
• Managing multiple and diverse stakeholders
• Your specific discipline (in-depth)
• Change management and governance processes
• Influencing and communicating with others
• Presentation skills
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Working effectively in a constantly changing environment and using initiative and personal resourcefulness

MDS Global Supplier Experience Analyst

Mondelez International is seeking a talented and experienced individual to join our MDS (Mondelez Digital Services) organization, as a Global Supplier Experience Analyst. In this role, you will be responsible for providing functional and process expertise for Procurement Applications, including SAP MM & Coupa, to the extended Supplier Tower team as well as supporting partners.

Key Responsibilities:

• Work in conjunction with the Supplier Experience System Process Experts for solution design, incorporating value add features and functionality to improve end-user satisfaction.
• Provide functional expertise on SAP MM and Coupa, and aid the business in producing Business Requirements Documents detailing required developments to meet the needs of the business in conjunction with the Application Development Factory (ADF) and the Coupa System Administrators.
• Partner with the business for scope definition and agreeing estimates.
• Advise on interfaces with other systems, RPAs and digital systems using both APIs and csv file transfer.
• Represent the Supplier Experience team as part of the wider project team in all phases of the delivery of projects and upgrades.
• Assist with execution of testing along with the business teams, including providing guidance to the ADF teams for defect resolution.
• We are looking for someone who is passionate about technology, detail-oriented, and has excellent communication skills. The ideal candidate will have a strong background in system administration and technical analysis, as well as experience working with configuration of SaaS solutions.

Technical & Career Experiences Required

• Strong experience of configuration or application support roles in procurement systems, including SAP MM and indirect procurement tools such as Coupa
• Procurement process knowledge covering Source and/or Buy processes
• Familiarity with SAP integration concepts and APIs.
• Hands-on experience with testing Coupa/SAP-MM developments and integrations.
• Experience of project delivery and testing in a functional or technical role.
• Technically curious & resilient - able to work through a problem involving multiple interconnected systems.
• Project Delivery Methodologies inc. Agile.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively with other functions and stakeholders.
• Strong collaboration skills, proactively sharing observations & improvements areas, problem solving skills, attention to details, can-do attitude.
• Curiosity and energy to continually learn new procurement technologies.
• Familiarity with SAP roles & security concepts.

Opportunity to grow into:

• System Process Expert role, leading the development and enhancement of new processes and technologies to improve user experience and satisfaction.

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer PolicyBusiness Unit SummaryAt Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job TypeRegularExperience ManagementGlobal Business Services