Supervisor - QA

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About the Role...
As a Supervisor for Training and Quality, you will lead a team of trainers and quality control technicians, ensuring effective training delivery and maintaining high product standards.

Key Responsibilities...

Team Management-

• Supervise and guide a team of trainers and quality control staff.
• Schedule and assign training sessions and quality control tasks.
• Monitor performance, providing feedback to ensure high standards.

Quality Supervision-

• Monitor production processes and develop quality control procedures.
• Lead quality control technicians and ensure compliance with industry standards.
• Address customer complaints and implement corrective actions.

Training Development-

• Design and update training programs to meet organizational needs.
• Collaborate with department heads to address skill gaps.
• Continuously refine training materials for relevance and effectiveness.

Training Delivery-

• Conduct and oversee engaging training sessions aligned with organizational goals.
• Evaluate training outcomes and make improvements based on feedback.

Administrative Duties-

• Maintain detailed training records and prepare reports on outcomes.
• Manage the training budget efficiently.

Continuous Improvement-

• Stay updated on the latest training techniques and quality control innovations.
• Foster a culture of continuous learning and quality improvement.

Required Skills-

• Strong attention to detail, leadership, and problem-solving abilities.
• Excellent communication and technical knowledge of quality control tools.
• Experience in developing and delivering effective training programs.

Ideal Candidate-

• Minimum 5 years in a Quality role, with 2+ years in a supervisory capacity.
• Proven leadership, communication, and organizational skills.
• Bachelor’s degree in a related field.

Interested candidates can apply directly or share their resume with runa.singha@ironmountain.com.

Thanks and regards,

Runa

TA Team