Supervisor, Microsoft Dynamics 365 Enterprise

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

As a Technical Supervisor for Microsoft Dynamics 365 Enterprise, you will be a key member of our Application Development team and will be responsible of performing billable client work, including but not limited to development and maintenance or support, solution design, and team code reviews. You will develop technical specifications for implementation, configuration, customizations, and enhancements of Dynamics 365 Enterprise. This role requires extensive programming experience with Dynamics 365 Enterprise and excellent interpersonal and communication skills. You must be client-focused and team oriented. In this role, you will be a valued member of our technical team with other developers, you will be responsible of all phases of the development lifecycle using a defined project methodology and will report directly to a Technical Manager. This position also requires maintaining ongoing relationships with key Business Applications US team contacts.

In this role, as a Technical Supervisor, you will be responsible of coordinating and driving delivery of your team, including assessment, design, implementation, customization, and support services for our clients. You will quickly assess client needs and develop innovative solutions to solve their problems and you will constantly improve the operations satisfaction and loyalty of our clients. You will serve as a liaison with the US project teams as Project Lead of one or various projects at a time. You will have technical oversight for development and delivery of large- scale project deliverables. You will be your team’s lead, providing guidance and mentorship, including technical aspects, functional understanding, administrative tasks and career goals.

• Design and develop in Microsoft Dynamics 365 Enterprise, including aspects of the core, advanced solutions and industry specific solutions.
• Ability to work closely with functional consultants to translate user requirements into functional specifications then into technical development.
• Create estimates for assigned developments.
• Provide high-level estimates for projects in the Sales or Solution Verification phase.
• Create technical design documents.
• Perform solution development using X++
• Perform complex modifications and support developers assigned to complex mods.
• Debugging issues and providing solutions.
• Perform developer testing and quality assurance (QA)
• Perform peer code reviews ensuring best practices are being met.
• Provide support of your deliverables.
• Assist and guide other developers.
• Remain up-to-date with new development practices / features and deprecated features statuses.
• Contribute to shared knowledge repositories for code best practices, tips and tricks.
• Report daily progress on development and issue resolution.
• Follow the software development lifecycle process, including timely updates to our internal systems.
• Ensure internal processes are being followed.
• Drive results of your projects and team (High quality, efficient, and on-time delivery)
• Report status updates to project stakeholders and management team.
• Coordinate and assign tasks to your team and keep track of progress, including timely updates in our internal systems
• Maintain a high level of ownership of project and team deliverables
• Manage the capacity and constraints of your team
• Support your team in understanding functional and technical requirements, in creating estimates for technical requirements, and in testing their development to ensure the business requirements are being met as requested
• Serve as a mentor and trainer to your team
• Serve as a liaison with the US project teams and the RSM USI team
• Provide performance feedback to your team on a continuous basis and in the year-end summary review

• Serve as your team’s Career Advisor, mentoring them in technical aspects, administrative tasks, and career goals
• Perform administrative duties of your team, including timesheet reviews and PTO/permissions

A successful candidate will have good attention to detail, troubleshooting skills, the ability to learn new technologies, functionalities, and processes quickly and the ability to work on their own as well as within a small team. Candidates should demonstrate willingness to go the extra mile for the team's success. They will be a leader, problem solver, creative thinker and interested in learning their clients' business. This position is an excellent opportunity for a technology professional with a strong background in ERP development to grow in our company.

• Master’s or Bachelor’s degree in Computer Science, Systems Engineering, Computer Engineering or related field
• 6+ years of full-time practical work experience in Microsoft Dynamics 365 Enterprise / AX
• 3+ years significant practical and technical experience serving as a Project Lead in Microsoft Dynamics 365 Enterprise / AX projects.
• Development experience and knowledge in .NET development (C# preference), Visual Studio, SQL
• Experience with systems integration development.
• Experience with Source Code Control (Azure DevOps)
• Maintain a working knowledge of Microsoft Dynamics 365 Enterprise and able to understand changes in order to anticipate cross-system or cross-process impacts.
• MCP level certification for Microsoft Dynamics 365 Enterprise / AX
• Knowledge of technical developments and trends in application analysis, design, and development
• Knowledge of technical and business writing
• Advanced experience and demonstrated knowledge of Microsoft Office suite.
• Ability to apply system design and development methodologies.
• Good oral and communication skills
• A team player with a sense for initiative
• Ability to learn new business processes or applications quickly.
• Goal-oriented with an eye for quality
• Demonstrates leadership skills.
• Ability to coach and manage others as it relates to delivery, goals, and career growth.

• Ability to establish and maintain effective working relationships.
• Fluent in English (Excellent English writing and speaking skills)

Shift Timings: UK Shift

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.