Supervisor - HRIS Data Operations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.  

Our Global People (HR) organization is passionate to transform and innovate how we enable ServiceNow’s talent globally. This role is in our People Insights team that sits within our larger GP organization. Our People Insights team plays a critical role in making our talent data an asset to drive insights to action. If you are passionate about data and want to enable the best employee experience, come join our team!

Role:

As the Supervisor, HRIS Data Operations leader you will be overseeing our Tier 1 People Insights Data and Reporting Services team to ensure timely and quality delivery to our stakeholders. People Insights Product services include: reporting, security and system access, data auditing, data & transaction management, and metric support. Your primary focus will be to ensure timely and quality support, build and manage scalable, stable, and efficient data management & governance processes, and upskill and manage team members to support business data needs.

What you get to do in this role:

• Manage frontline product support for our People Insights reporting and data services
• Develop and grow a team of data analysts to support the business
• Manage master data in our core systems such as Workday, SmartRecruiters, and Servicenow platform
• Manage system data audits for accuracy and completeness
• Manage security audits, and govern system security access
• Identify and actively drive automation of high volume, repetitive and manual tasks
• Identify and help build processes and tools to self-serve operational reports across our Global Talent organization  
• Identify and build checks and balances in processes to ensure data integrity 
• Lead with KPIs around data management (including reporting and data quality) and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Learning & Development, and HR Business Partners  
• Work with Global People and extended partners in IT, Finance and Privacy to identify data related anomalies and work with multiple data sources to identify cause and correction  
• Partner with Privacy and Information Security teams to adhere to ServiceNow policies and guidelines and to keep global talent data complaint 

In order to be successful in this role, we need someone who has:

• Minimum 3-5 years of strong experience with supporting HRIS systems, data and reporting. Workday experience strongly preferred.
• Proven experience as a people manager and/or leader to drive to common purpose and goals across cross-functional teams    
• Solid experience leading with KPIs and driving to outcomes
• Experience with providing reporting and/or data support to stakeholders
• Expertise in Workday including Reporting, EIBs, and Security preferred
• Excellent project management experience
• Experience with Data Governance, or understanding of Internal Compliance or Governance Controls

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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