Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so let’s talk.
Your Role and Responsibilities The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Spectrum Scale, Spectrum Fusion, Spectrum Insight, Elastic Storage Server. This position involves working with our IBM customers remotely, which are some of the world’s top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.
Responsibilities:
Provide remote troubleshooting and analysis assistance for usage and configuration questions
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
Identify known defects and fixes to resolve problems
Develops best practice articles and support utilities to improve support quality and productivity
Respond to escalated customer calls, complaints, and queries
The job will require flexible schedule to ensure 24×7 support operations and weekend on-call coverage, including taking shift to cover North America working hours
Required Technical and Professional Expertise
Relevant University degree, ideally in Information Technology or Computer Science
At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration
Professional experience with Software Support
Fluency in English – both verbal and written
Preferred Personal skills:
Excellent communication skills (both verbal and written)
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Strong customer driven focus
Good presentation skills
Ability to listen to clients and understand both situational and technical issues
Focused & Results orientated
Accuracy and attention to details
Preferred Technical and Professional Expertise
At least 1- 2 years experience with
Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS
