Staff SW Engineer - Linux, Observability, System Design, Scripting

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

The Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. As an Site Reliability Engineer, you have a mindset to maximize system availability through both proactive and reactive means: you build robust technical support and automation to eliminate or minimize incidents, as well as investigate and resolve issues in response to live incidents. You are comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. You will join an established Cloudview - Site Reliability Engineering team. 

As a Staff Site Reliability Engineer:

• You will identify and support all site reliability request related to Visa Cloud Platform services
• You will lead/determine and develop architectural approaches, Infrastructure solutions to improve the availability, scalability, latency and efficiency of Visa Cloud Platform services
• You will partner closely with software and systems engineers across the organization to ensure services/systems are highly stable and performant
• Mentor other team members on managing end-to-end availability and performance of mission critical services while working on individual projects priorities, deadlines, and deliverables
• Strong communication skills with a strong sense of urgency and attention to details

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:-

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:

• B.E/B.Tech in Computer Science or other technical discipline, or related practical experience
• 8+ years’ experience in Site Reliability or Production Engineering group for high availability/critical platforms/applications
• Have strong hands on experience in Linux and Windows systems to patch and troubleshoot issues
• Expert knowledge in CI/CD and hands on implementation experiences
• Hands on experience with container related technologies like Docker, Kubernetes
• Hands on experience on how to monitor software and Infrastructure and its related tools such as Prometheus, Grafana, Splunk and ELK
• Live in terminal and ability to script/debug in Shell/PowerShell
• Working knowledge of relational and non-relational databases, including creating and running queries [MySQL and NOSQL]
• Working knowledge of web/middleware servers like Nginx and Tomcat
• Experience with configuration management tools such as Ansible
•  Experience of working with ITIL disciplines (Event, Incident, Problem, & Change)
• Have an urge to document all the things so you don't need to learn the same thing twice
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it!!

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.