Working in Rapid Response Team this role needs to work and operate cross-functionally with SW/ FW / HW Engineering, Product Line Management (PLM), Architecture, Software Verification Team (SVT), Global Technical Support (GTS) Teams to effectively and efficiently resolve issues affecting the Customers networks. As an RRT Engineer you will be involved in recovery efforts during a critical outage, analyzing logs to isolate faults, determining root cause, and working towards defect resolution. RRT Engineer will be part of SW/product release cycle, providing software solutions through product enhancement, debuggability requirement etc during release planning discussions. An RRT Engineer will also work closely with SVT to optimize their test plans & RCCA discussions.
Key Roles & Responsibilities:
- Good troubleshooting and debugging skills to Handle worldwide field escalations into Optical Systems Engineering.
- Investigate and troubleshoot customer issues in both Production and Lab environments to Perform efficient and detailed RCA of field issues.
- Provide quick post FCS solutions to customer issues completing root cause analysis, temporary workaround for recovery and work with development team for corrective actions.
- Produce and deliver post-mortem actions to to Prevent issues in the newer products by incorporating learning from the field.
- Active participation and Contribution to the System Development Lifecycle processes (Product/system requirement review discussions, Software Design implementation discussions, Peer code review, Work with the Product management team for Customer scenarios and use cases).
- Cross-functional coordination with multiple stakeholders within different Engineering and Services teams to preserve customer confidence / experience.
- Discussing with Arch team to conclude on the necessary changes needed in Architecture if necessary.
- Providing on-demand suggestions to Arch Team on Customer usage of Products to plan for Feature considerations.
- Increase ability of services teams to reduce escalations to Engineering by Building tools, knowledge bases, debug recipes.
- Implement process changes in Engineering org to prevent breakages, checklists, regression suites, drive custom solutions.
Mandatory Skill Set/Experience:
- Minimum 8+ years’ experience of in SW development organization.
- Engineering degree or Master from CS, EC with excellent grades from reputed institutes.
- In depth knowledge of software systems, development, and operationalization in the hyperscale Data Center environment. Including Agile development, SDN, DevOps, and CI/CD environments.
- Excellent design analysis skills, including experience with software modeling, understanding of platform boot-up and device drivers, hardware-software interactions (e.g. interrupt architectures etc) and dependencies, high-availability, software reuse, performance, testability, and extensibility.
- Experience in either QNX or Linux RTOS Operating systems is a must.
- Deep understanding of optical fiber networking including transponders, OLS and Pluggable.
- Expertise in Embedded optical network systems, In-depth knowledge of L1 layer protocols like OTN, Fiber Channel, Ethernet, SONET/SDH, L0 OADM/DWDM/CWDM/ROADM/FOADM, technologies and Management Interfaces like Netconf, Restconf, gRPC, etc.
- Self-Driven and willing to take own initiatives and decision making and ability to perform under pressure.
Mandatory Skill Set/Experience:
- In-depth knowledge and experience in coherent pluggable optics, converged IP/Optical or coherent routing architectures, with understanding of OIF 400ZR/800ZR, OpenZR+, OpenROADM.
- Extensive understanding of coherent communications systems, including experience with QPSK, 16QAM, and 64QAM, as well as coding and forward error correction algorithms.
- Good experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders.
- Experience with SDN technologies such as OpenFlow or OpenStack.
- Working experience in system control plane protocols like OSPF, RSTP, MPLS, LDP, and other L2/L3 protocols is a strong plus.
- Expertise in programming language C, C++ and Python programming for automation development.
- Proficiency MS tools (Excel, PowerPoint and Word).
- Highly detail-oriented, excellent analytical and troubleshooting skills, Strong problem-solving skills, applicable to large and complex network scenarios.
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
