Staff ML Application Developer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The AI Platform Team works within the Enterprise Data and Analytics Organization at ServiceNow driving the ability to democratize AI and machine learning to unleash data driven decisions across the enterprise, helping teams build high-value AI/ML products, and enable the operationalization and reliability of all AI.   We are searching for a new position that will spend time building front-end driven applications, mostly on our internal ServiceNow Platform instance.  Helping the internal teams govern and be more effective at delivering AI.  When you aren't doing that, you'll be helping us build and optimize the AI Platform and the tooling that helps people be more efficient.

Responsibilities:

• Create Applications on our internal ServiceNow Platform Instance that integrates with the AI Platform.
• Design code frameworks that can help those building AI to rapidly deploy their UI-driven AI applications our internal ServiceNow Platform instance.
• Teaching other teams how to build better AI-driven applications.
• Collaborate with entire AI Platform team to build  and improve a comprehensive internal AI Platform.
• Integrating Systems that Span the Cloud (Azure, AWS, etc) and On-Premise environments
• Design and implement solutions that integrate our internal ServiceNow Platform instance with an AI Platform delivered in Azure.
• Write code, refactoring, optimizing, containerization, deployment, versioning, and monitoring of its quality.
• Create way to automate the testing, validation, and deployment of data science models.
• Mentor Junior Engineers and help teach them to be better coders, debuggers, and engineers.

Requirements:

• 8+ years of related experience with a Bachelor's degree, Masters degree or PhD or equivalent work experience.
• 8+ years of experience working with a programming language (JavaScript, Scala, Python, Java, C/C++, etc.)
• Experience creating interactive UI-driven AI applications (Next.js, React, Gradio, Streamlit, Dash)
• Proficiency in programming (Javascript, Python, R, SQL).
• Experiencing building AI/ML models against a diverse set of usecases.
• Strong understanding of DevOps principles and practices, CI/CD, etc. and tools (Git, GitHub, jFrog Artifactory, Cloudbees/Jenkins, Terraform, etc.).
• Strong communication and collaboration skills.
• Ability to mentor engineers and help them become better.
• Ability to help work with a team to create User Stories and Tasks out of higher level requirements.

• Preferred:

  
  
• Masters and/or PHD degree preferred.
• Have experience building apps on ServiceNow
• Knowledge of the large-scale AI/ML model development lifecycle
• Experience with MLflow
• Experience with Azure
• Experience with Azure Databricks

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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