Staff Inbound Product Manager- Telecommunication

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the team: 

Join the Telecom Industry vertical product team responsible for creating world class vertical products that leverage ServiceNow differentiators to solve key operational challenges for the Telecom industry.  We are a lean, fast paced team, passionate about innovation and execution of new product offerings.

About the role: 

ServiceNow is looking for an outstanding product management leader to drive product roadmap, requirements, and design for capabilities within the Telecom industry. This leader will closely partner with outbound PM’s, engineering, platform, horizontal products teams and GTM teams to craft a compelling vertical product offering and follow through with impeccable roadmap execution. The candidate must be someone who has experience in the Telecom domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance

What you get to do in this role:

• Partnering with cross functional teams to formulate product strategy and execute on product roadmap.

• Promote ServiceNow’s Industry vision with internal stake holders and cross BU leaders and PM teams.

• Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that’s delivered across the entire ServiceNow product portfolio.

• Understand the competitive landscape and where ServiceNow fits into the ecosystem.

• Work closely with engineering teams and help define the requirements, stories and epics for backlog and build within the product

• Be instrumental in driving user experiences that delight end users while delivering value to customers.

• Work with strategic customers for prototyping and early ideation of new product features, capabilities.

To be successful in this role you have:

• 8+ years of Telecom experience, either in enterprise software to Telecom or directly in a Telecom company.
• 5+ years of enterprise application product management experience
• Deep experience and understanding of Telecom OSS domain – order management, service management and inventory management.
•  Familiarity and experience in TM Forum, MEF and other industry standards. 
• Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations.
• Relentless focus on product-market fit.
• Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product.
• Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
• Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Ability to work hands on, starting small, and scaling up over a period of time.
• Ability to handle multiple competing priorities in a fast-paced environment.
• You’re a practitioner of Agile methodologies and making them work in different organizations and environments.
• Knowledge of the ServiceNow platform and current applications portfolio is a plus.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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