Staff Inbound Product Manager - Success Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team 
ServiceNow’s Technology industry is hyper-focused on building innovative products that enable technology providers to deliver seamless experiences to their enterprise customers. This manifests itself in our product strategy through industry differentiation with our Sales and Order Management, Customer Service, Service Bridge, and Success Management applications.

As a team, we are a passionate group of product managers who drive product vision, define customer needs and requirements, and collaborate with our world-class peers in engineering and design to deliver these new innovative solutions.

Our goal is to build products that drive automation, lower cost of ownership, and that elevate the domains of sales and order, service delivery, and success management to new standards.

Role  
We are looking for a Staff Inbound Product Manager to drive our technology provider industry products in our Hyderabad office. In this role, you will be responsible to help define capabilities from concept to delivery and ensure that they align with market trends and customer needs. You will work closely with engineering, design, research, and many other cross-functional teams to build these capabilities that positively differentiate our products.

What you get to do in this role:  

• Work with product leadership to translate strategy into product capabilities and features and then manage them through the product lifecycle
• Collaborate with researchers and designers to define, validate, and test innovative product ideas.  
• Engage with customers to gather feedback, validate concepts, and identify opportunities.  
• Create feature plans, storyboards, and wireframes to communicate product requirements to design and development teams.  
• Collaborate with engineering on release management, addressing risks and dependencies.  

• Work with sales, marketing, services, and support teams to ensure successful product releases and adoption.    

To be successful in this role you have:

• A bachelor's degree in computer science, business, or a related field
• 10+ years of experience with 5+ years in product management for Enterprise SaaS products. 
• Strong understanding of and interest in working with technology providers
• Working knowledge of Customer Success Management and Customer Service Management
• Working knowledge of generative AI and its ability to transform experiences and operations
•  Preferrable experience using, administrating, or developing on the ServiceNow platform
• Excellent communication skills, with experience presenting to large audiences and executive leadership 
• Experience working directly with customers, sales, and engineering teams in a global setting
• The discipline to focus on high-impact activities (i.e., being good at saying "no" or "not now") 
• Must enjoy working in a collaborative environment 
• High energy, self-starter with a growth mindset

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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