Staff Inbound Product Manager - Operational Technology

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What we do:

In manufacturing and other cyber physical environments, managing the technology that runs industrial processes has become increasingly complex. Many organizations are often still dependent on manual processes and legacy knowledge to maintain their critical Operational Technology (OT) environment.  As a result, it’s challenging to gain a complete picture of operational technology and one minor issue can quickly evolve into a complex problem with costly solution.

ServiceNow® Operational Technology Management provides a complete and contextual view of OT systems, so customers can keep them secure—and up and running. We can help customers safeguard and manage OT systems across industrial operations with a single system of action.

What you get to do in this role:   

• Develop, own and deliver the product roadmap for the service management product portfolio for the Operational Technology (OT) market
• Demonstrate strategies and tactics to deeply understand the market problems for service management in Operational Technology and bring that perspective back into the organization (“voice of the customer”).
• Analyze the competitive landscape and where ServiceNow fits into the ecosystem.
• Working with UX Design, lead prototyping and early ideation of new product features, capabilities.
• Work directly with engineering team members to build products that solve market challenges
• Partner with cross functional teams (outbound PM, marketing, pre/post-sales) to formulate product plans and execute on product roadmap.
• Leverage existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
• Partner and influence horizontal products and platform roadmaps to leverage innovations delivered across the entire ServiceNow product portfolio.
• Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market.

To be successful in this role you have:

• Overall 10 years of experience and 5+ years of enterprise application (B2B) product management experience – including at least 2 years in SaaS.
• Entrepreneurial approach and comfortable in a dynamic, results-driven environment.
• Demonstrated ability to lead the creation of user experiences in both browser and mobile form factors that delight end users.
• Relentless focus on product-market fit.
• Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product.
• Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer.
• Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities in a fast-paced environment.
• Practitioner of Agile methodologies and making them work in different organizations and environments.
• Knowledge of the ServiceNow platform and current applications portfolio is a huge plus.
• Demonstrated success working closely with technical integration partners

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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