Staff Inbound Product Manager - Legal Service Delivery

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the team: This role is part of our Legal and Contract Management BU. Our main product (Legal Service Delivery) is growing rapidly leveraging technology and AI to deliver innovative solutions that drive productivity and streamline legal workflows. We believe the future of legal operations lies in a seamless blend of human expertise and AI-driven assistance, and we are looking for talented individuals who share this vision.

What you get to do in the role:

As a Staff Product Manager, you will play a pivotal role in delivering key product capabilities for legal workflows, driving the development of a legal AI assistant powered by GenAI and expanding into newer customer segments. In this role, you will:

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue.
• Define and articulate the product roadmap for Legal Service Delivery ensuring alignment with business goals and customer needs.
• Lead the GenAI program for the Legal and Contract Management BU, ensuring alignment with all stakeholders and the successful launch new capabilities.
• Communicate product priorities and build consensus across multiple stakeholders.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences

To be successful in this role you have:

• 8+ years of enterprise software product management experience.
• Preferred: Experience in legal and contracts domain; knowledge and application of GenAI for enterprises.
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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