Staff Inbound Product Manager - Healthcare Provider

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team 
ServiceNow’s Healthcare industry products team is focused on helping healthcare providers improve hospital operations, patient safety and care, and audit response. We are a team of experienced and passionate product managers who drive product vision, define customer needs, and collaborate to deliver innovative solutions. 

ServiceNow’s Healthcare industry products team is focused on helping healthcare providers transform hospital operations, increase productivity of clinicians and care team members, streamline collaboration between departments, and elevate patient care. 

Role  
We are looking for a Staff Inbound Product Manager to help drive our healthcare provider industry products in our Hyderabad office. In this role, you will be responsible for defining product capabilities, managing them from concept to delivery, and ensuring that they align with customer needs and market trends. You will work closely with engineers, designers, researchers, and cross-functional teams to build solutions that make lives easier for clinicians, support services, and patients.  

What you get to do in this role:  

• Translate product strategy into product capabilities and roadmap and manage them through the product lifecycle.  
• Collaborate with researchers and designers to define, validate, and test innovative product ideas.  
• Engage with customers to gather feedback, validate concepts, and identify opportunities.  
• Create feature plans, storyboards, and wireframes to communicate product requirements to design and development teams.  
• Collaborate with engineering on release management, addressing risks and dependencies.  
• Develop and maintain the product roadmap for short-term and long-term releases.  
• Work with sales, marketing, services, and support teams to ensure successful product releases and adoption.  
• Provide recommendations on pricing and packaging.  

To be successful in this role you will need: 

• A bachelor's degree in computer science, business, or a related field; an MBA is preferred  
• 10+ years of experience with 5+ years in product management for Enterprise SaaS products. 
• Strong understanding of and interest in working with healthcare providers, namely hospitals and health systems. 
• A proven track record of successfully launching and managing enterprise software products that resonate with users 
• Working knowledge of generative AI and its ability to transform experiences and operations. 
• Excellent communication skills, with experience presenting to large audiences and executive leadership 
• Experience working directly with customers, sales, and engineering teams in a global setting.  
• The discipline to focus on high-impact activities (i.e., being good at saying "no" or "not now") 
• Must enjoy working in a collaborative environment 
• High energy, self-starter with a growth mindset. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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