Staff Inbound Product Manager - Case Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re looking for an experienced and dynamic Product Manager to join our team and help drive the development of case management solutions across multiple industry verticals. In this role, you'll have the opportunity to make a substantial impact by creating foundational components that can be utilized across our organization, empowering teams to scale efficiently and effectively.

What you get to do in this role: 

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

To be successful in this role you have:

• The ideal candidate will bring 8+ years of experience as a product manager in a B2B software company environment.
• A background in case management or ticketing systems is highly advantageous as you’ll be focusing on building reusable, cross-functional “bricks” for case management that will streamline processes across different industry teams.
• The position requires a hands-on approach; you should be comfortable diving into complex issues.
• We're seeking a problem-solver who isn’t afraid to get their hands dirty
• A strategic thinker with the accountability and negotiation skills to manage trade-offs between building new solutions and reusing existing ones
• With strong leadership abilities and excellent communication skills, you’ll be expected to work independently, operate autonomously, and collaborate confidently with executives and stakeholders across various business units.
• This role is perfect for someone who thrives in a fast-paced environment and can lead with vision, ensuring that solutions not only meet immediate needs but are also scalable and adaptable for future use.
• If you're a proactive, resourceful product manager eager to drive impactful projects, we’d love to hear from you.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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