SRE/Lead Consultant Specialist/Wealth & Personal Banking IT : 0000KD3E

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist

In this role, you will:

• Provide 24/7 support and engage quickly and contribute effectively in all customer impacting service issues, as a Technical SME trouble shoot and drive faster service recover
• Identify and familiarize with all technology components that support the end to end service
• Review/enhance monitoring/reporting of every component
• Agree, develop and test, fully automated recovery processes
• Fix known service impacting issues
• Improve the decision making and communication process during incident recovery
• Identify and implement medium/longer term architectural improvements
• Lay foundation for industrial/scalable model that can be expanded globally to other key services