The Senior Workflow Analyst's primary responsibilities include operational head-count planning and tactical network capacity management for the Books risk management team across global sites. The Senior Workflow Analyst will collaborate with key business partners to identify opportunities for improvement of workforce planning, utilization and service levels. The ideal candidate will possess analytical background that enables him/her to analyze and standardize capacity workflow processes. He/she will experience a wide range of problems solving situations, ranging from short term tactical problems to strategic decisions. The candidate will employ use of data collection and analysis. The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
This is an exciting opportunity for those who enjoy program building and creative problem-solving.
Key job responsibilities
3+ years of experience as a Workflow Analyst or in Capacity Planning
Proven strong knowledge of MS Office package (especially Excel)
Proven ability to push back, foresee potential issues, and advocate for relentless improvement
Proven ability to deal with ambiguity and optimize for both service level and cost
Demonstrated ability to make independent, sound decisions that affect the experience of Amazon customers and frontline associates in multiple global sites
Analytical and mathematical skills
Proven experience communicating and influencing across job levels with both internal and external stakeholders.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving process improvements experience