Sr. UX Designer 2

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:

What you need to know about the role:
At PayPal, Sr. UX Designer 2 plays a pivotal role in steering teams towards customer-centric solutions throughout the product development journey. This entails leveraging data and research to drive design concepts and decision-making processes. Beginning with the right questions and culminating in refined deliverables, our designers are adept storytellers, attentive listeners, tech enthusiasts, and masters of their craft. 
As a Sr. UX designer 2, you'll be championing customer needs to proactively identifying and addressing gaps in the customer journey. Becoming a customer advocate, you'll influence product direction through comprehensive user research and data analysis. Collaboration skills will be vital as you drive project execution and establish strong connections across teams. Your main focus will be onboarding merchants, facilitating product activation, and providing strategic recommendations to ensure alignment with merchant intent, delivering value to small businesses worldwide. You'll excel in articulating design rationales persuasively and driving organizational change, advocating for user-centric design, and implementing innovative technologies to enhance user experiences. 
Meet our team:
At PayPal, design isn't just about creating visually appealing products — it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents, from designers and researchers to engineers and product leaders, to craft seamless and impactful experiences that resonate with millions of users across the globe. 
At the heart of the Merchant Platform team lies a commitment to empowering merchants with the tools they need to thrive in today's digital landscape. We believe that every interaction, from sign-in to checkout, should exemplify the power and seamlessness of a unified platform. Guided by our principles of delivering tailored experiences, earning trust through expertise, simplifying complexity, and fostering valuable connections, we continuously evolve our platform through simplification, unification, and experimentation. Whether merchants engage with us on their desktop, mobile device, or anywhere in between, we're dedicated to meeting them where they are and providing solutions that propel their businesses forward. 

Job Description:

Your way to impact:

• Collaborate with a team of product managers, architects, engineers, branding experts, and partners within UX team to envision and iterate a highly desirable, technically feasible and economically viable vision of Product experience.  

  
  

• Partner with Product Management to integrate and prioritise UX requirements into product roadmaps.  

  
  

• Provide creative direction and contribute to the thought leadership around design processes within the organisation.  

  
  

• Collaborate with the design team to help establish best practices as well as work hands-on creating design deliverables such as sketches, wireframes, high fidelity mockups, design system components, prototypes, personas, research plans, and other types of presentations.  

  
  

• Oversee and uplevel the craft of the implementation of designs across the product suite so that our customers receive a cohesive product experience.  

  
  

• Improve your team’s work by asking for and offering feedback from other product designers and cross-functional teammates. 

  
  

Your day-to-day:

• Lead in identifying and solving complex customer problems, proactively addressing gaps in the customer journey, and defining their needs through comprehensive user research and data insights.

  
  

• Utilize insights effectively to shape customer-centric product strategies, influencing product direction and driving meaningful impact on the overall user experience.

  
  

• Act as a vital liaison between design, product management, and engineering teams, facilitating effective collaboration and communication across all stakeholders.

  
  

• Present compelling design rationale and skillfully negotiate for user needs, leveragingstrong communication skills to articulate design concepts and persuasively influence decision-making processes.

  
  

• Demonstrate mastery in design tools and techniques, consistently producing work that sets the standard for others and actively contributing to the evolution of design processes and methodologies within the organization.

  
  

• Independently manage intricate projects from inception to completion, overseeing all aspects of project execution and ensuring the successful delivery of high-quality design solutions.

  
  

• Drive strategic change initiatives, advocating for user-centric approaches, improving workflows, and implementing new technologies to enhance the overall user experience.

  
  

• Effectively articulate the ROI of design decisions to stakeholders at all levels, demonstrating the value of design in driving business outcomes and fostering stakeholder buy-in and support.

  
  

What do you need to bring:

• Bachelor's degree / Master's degree with 9 -15 years of experience in design, research, or related fields, demonstrating a proven track record of leadership and impact in previous roles.

  
  

• Extensive experience designing products and platforms, including native apps, with a focus on delivering exceptional user experiences for both consumer and enterprise audiences, including expertise in systems design.

  
  

• Knowledge or expertise in financial services or adjacent fields is highly advantageous, demonstrating an understanding of industry-specific challenges and opportunities.

  
  

• Proficiency with standard design and prototyping tools like Figma, Miro, Asana, and similar platforms, with the ability to leverage these tools effectively to drive design excellence and innovation.

  
  

• Demonstrated curiosity and a passion for pushing boundaries, delighting customers, and delivering meaningful impact, with a strong drive to continuously learn and grow.

  
  

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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