Sr. Technical Program Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Release Manager is responsible for driving various teams, both internal and external, to deliver product development features to the market on a monthly cadence. This position is responsible for identifying product rollout requirements including infrastructure, internal operations, external operations, training, etc., and then developing and executing against a project plan, proactively mitigating risks, and managing the software development life cycle from inception to production launch and postproduction support. This position requires a strong program manager familiar with the challenges that typically confront technology projects, limited resources, conflicting priorities, scope creep, time slippage, etc., and that can work through these challenges, escalating when necessary, and only after exhausting options with internal/external stakeholders.

Duties:

• Manage Deployment/Release windows both Production and Non-Production environments
• Collaborating across global business and technology organizations, providing sound analysis and change leadership. Building and maintaining strong internal customer relationships is essential as this position will work with Business
• Ensure application security is implemented and PCI/DSS compliance is followed
• Provide comprehensive consultation to stakeholders regarding long and short range release delivery requirements and recommend innovations which anticipate the future directions of both business and information technology.
• Provide governance and technical guidance on software components registered for certification and release vehicles. Need to have detail understanding of web applications, database, and infrastructure and configuration   management to provide risk analysis on release provided to product team on business decisions.
• Drive implementation of tested system changes with global distributed teams to determine priorities, schedule new builds and releases, and maintain the environment / build planning
• Drives improvement opportunity session with senior stakeholders related to release management, configuration management, release engineering, environment management, and security management.
• Provides problem resolution support, specific to systems and server issues and identifies and resolves system/server problems, coordinating with application users to determine symptoms and ensure accurate problem definition.
• Maintains direct knowledge of all operations management and technical processes, procedures, quality standards, and status of service delivery for all operations-related activities. Proposes systems management process improvements and additions.
• Develop and maintain a high degree of system knowledge of the products
• Responsible for managing distributed teams across multiple regions and product areas
• Leads project teams to achieve milestones and objectives, leading global teams at distributed locations preferred
• Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them
• Familiarity with software release management and deployment (Git, CI/CD)

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
7+ years of experience with at least 2 years related to program, project and release management/engineering
Experience in Deployment management in both Production and Non-Production Systems
Good understanding of networking, firewalls, load balancers, and databases
Experience with environment build-out, prep, installs, configuration, maintenance and troubleshooting.
Must have experience with SCM tools (GIT, JIRA, WIKI, BAMBOO, JENKINS)
Must have good understanding build/deployment process and CI/CD Pipeline
Proven ability to make sound Risk Management decisions balancing a low tolerance for risk with the need to deliver complex business solutions
Good communication skills both written and oral, Active listening, seeking to understand others views, communicating at the appropriate level for the audience
Experience working on Linux based infrastructure
Act as a liaison between project team and management
Expertise in Splunk/monitoring query skills to generate and analyze reports
Expertise in driving troubleshooting/debugging calls to suggest long term and short-term issue solutions
Self-motivated with the strong ability to self-learn new technologies
Good understanding of Kubernetes / Docker EE
Prior experience with internet facing application and familiar with Apache or equivalent technologies
Ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.